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If the inverter malfunctions or becomes inoperative due to a defect in
workmanship or material under normal operation as specified in product
instruction within warranty period, please report defective inverters with a brief
error description to service hotline for logging and send your warranty card to
our service department by fax/email to process the warranty claim. If you are a
private end‐user, please contact your installer, or any GOODWE authorized
Dealer or Distributor.
You will need to provide us with the following information or documentation
regarding defective inverter to help us to proceed your claim under warranty
terms of GOODWE:
Product Model No. and serial number
Error message on LCD screen (if available) and additional information
regarding the fault/error.
Detailed information regarding the entire system (modules, circuits, etc.)
Detailed information of previous claims (if applicable).
3.3 Warranty & Service
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