41
Troubleshooting Gas Burner
Problem Observed Possible Reasons Solution
Flame looks too small • Gas cylinder is near empty
• Gas cylinder is too small
• Ambient temperature is
below 0
o
C
• Blocked burner
• Try replacing the gas cylinder if it is
empty.
• The cannister may be too small. We
recommend a 9kg canister as a minimum.
• If the ambient temperature is below 0
o
C
it is to be expected that a loss of power
from the gas canister will occur.
• The burner could be blocked, please
refer to cleaning instructions available in
this manual.
Failure to ignite
• Ignition battery is empty
• Blocked burner
• Gas canister is empty
• If firing for the first time or replacing a
gas bottle the burner can take up to 30
seconds for the gas to flow through the
system. Keep the control knob on until
the pilot light has ignited.
• If the control knob is not making a
clicking sound when pushed in try
replacing the battery at the back of the
unit. Review the maintenance section
within the manual for help and guidance
on this.
Noisy Flame • Incorrect ignition
• Blocked Burner
• If the burner is making a loud roaring
sound first turn the burner down to
low flame and then back to high. If the
sound continues turn the burner off
for 5 minutes and retry igniting it. If the
problem persists still review the cleaning
and maintenance instructions to remove
debris in the burner.
If the problem persists after trying the following solutions please contact Gozney
for further support.
Arc and Arc XL Technical Document AU.indd 41 07/11/2023 16:28:46
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