53
Warranty
Company Name:
Registered Address:
Contact Email Address:
Contact Number:
Gozney Australia PTY Limited
Suite 201, Level 2, 65 York Street,
Sydney. GPO Box 4198, Sydney, NSW
2001 Australia
enquiries@gozney.com
+61 (27) 2541582
Your Gozney product comes with a 1 year
warranty as standard.
If you have purchased a Arc and
would like to extend to a 5 year limited
warranty, you can register your product
within 60 days of receiving it by going
to the Gozney website and scroll down
to the page titled 'Register Product'. If
you are unable to access the website
or have any questions with regards to
registering your product, you can email
us at warranty@gozney.com or give us
a call on +61 (27) 2541582, where the
customer experience team will be happy
to assist.
If, in the unexpected circumstance,
you’re having trouble with your Arc
and need to make a claim; email us at
warranty@gozney.com with:
(i) your full name
(ii) your serial number
(iii) photographs of any faulty parts and
(iv) proof of purchase, and we’ll get back
to you as soon as possible.
If you give us notice in writing during
the applicable warranty period within
a reasonable amount of time following
the discovery that some or all of the
Products do not comply with the
applicable warranty as previously set
out, and we are given a reasonable
opportunity to examine the Products
and we determine that the Products do
not comply with the warranty as set out
then we shall, at our discretion, repair
or replace the defective Products. In
certain circumstances, we may decide
to refund the price of the Products. This
would be done on a pro-rata basis based
on the market value of the Products
at the time any refund was payable
and would take into consideration any
wear and tear as well as normal market
depreciation.
We reserve the right to require that faulty
Products be returned to us. In such
circumstances we shall cover the cost
of the return carriage by normal means
within our serviced territories and the
Arc and Arc XL Technical Document AU.indd 53 07/11/2023 16:28:47
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