INTRODUCTION
Shared Call Appearance (SCA) allows multiple phones to share one extension number and manage a call
as a group. This document serves as an end user guide on how to configure Grandstream
GXP1610/1620/1625/1628 Small-Medium business IP phones for BroadWorks Shared Call Appearance
feature. How to configure SCA on BroadWorks Application Server is out of the scope of this document.
System Administrators shall check BroadWorks Partner Configuration Guide for more detailed information:
http://www.grandstream.com/general/general_interop_broadsoft.pdf