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2. B hears the UCM voicemail management prompt asking for an extension
number.
3. B enters A’s extension number.
4. B hears the UCM voicemail management prompt asking for A’s voicemail
password.
5. B enters A’s voicemail password.
6. B hears all the voicemail management options.
7. B presses 1 to listen to A’s new messages.
8. B presses 7 to delete A’s message.
9. B hangs up the call.
10. Extensions page will show A’s voicemail count as 0/0/0.
Managing Voicemail from an Outside Line
Assuming the following:
• Voicemail Remote Access is enabled in the Call Features → Voicemail →
Voicemail page.
• A is a SIP extension registered to the UCM.
• A does not have any call forwarding to voicemail configured.
• A has a ring timeout of 3.
• A has 1 unread voicemail
• C is an external POTS line.
• UCM has an analog trunk configured to make and receive PSTN calls.
• An IVR extension is configured to allow the direct dialing of extensions.
• An inbound route is configured for calls to the analog trunk to be routed to
IVR.
The service can be used as such:
1. C dials UCM’s PSTN number.
2. C hears the IVR’s welcome prompt.
3. C dials A’s extension.
4. A rings for 3 seconds.
5. C hears a prompt to press 1 to leave a voicemail for A or 2 to enter
voicemail management.
6. C dials 2.
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