15 GUARANTEE
Guarantee
You are now the proud owner of a Grant Vortex Boilerhouse Combi
boiler from Grant Engineering (Ireland) ULC which has been
designed to give years of reliable, trouble free operation.
Grant Engineering (Ireland) ULC guarantees the manufacture of
the boiler including all electrical and mechanical components for a
period of twelve months from the date of installation
4
,and
fi ve years on the boiler shell only, provided that the boiler has
been installed in full accordance with the installation and servicing
instructions issued. See main Terms and Conditions below.
In the fi rst instance
Contact your installer or commissioning engineer to ensure that
the fault does not lie with the system components or any incorrect
setting of the system controls that falls outside of the manufacturer’s
guarantee otherwise a service charge could result. Grant
Engineering (Ireland) ULC will not be liable for any charges arising
from this process.
If a fault or defect occurs within the manufacturer’s
guarantee period
If your boiler should fail within the guarantee period, your installer
should contact Grant Engineering (Ireland) ULC who will arrange
for the repair under the terms of the guarantee, providing that
the boiler has been correctly installed, commissioned, the boiler
passport has been returned to Grant Engineering (Ireland) ULC
within 30 days of installation and serviced by a competent
person and the fault is not due to tampering, running out of oil, oil
contamination, debris, system water contamination, misuse, trapped
air or the failure of any external components not supplied by Grant
Engineering (Ireland) ULC, e.g. fi re valve, motorised valve, etc.
If a fault covered by the manufacturer’s guarantee is
found
The leaking boiler must be reported and returned via the supplier/
merchant. Ask your installer to contact Grant Engineering (Ireland)
ULC Service Department on (057) 912 0089 who issue a return
number and arrange collection from the merchants premises.
Remember - before you contact Grant Engineering
(Ireland) ULC
• Ensure the boiler has been installed, commissioned and
serviced by a competent person in accordance with the
installation and servicing instructions.
• Ensure there is oil to supply the burner.
• Ensure the problem is not being caused by the heating system
or its controls.
• The boiler passport has been returned to Grant Engineering
(Ireland) ULC within 30 days of installation.
Free of charge repairs on the burner(For the fi rst twelve
months)
During the guarantee period no charge for parts or labour will be
made provided that the boiler has been installed and commissioned
correctly in accordance with the manufacturer’s installation and
servicing instructions, it was registered with Grant Engineering
(Ireland) ULC within thirty days of installation
4
.
The following documents must be made available to Grant
Engineering (Ireland) ULC on request:
• Proof of purchase
• Boiler passport
Chargeable repairs
A charge may be made if the breakdown is due to any fault(s)
caused by the plumbing or heating system, e.g. contamination of
parts due to system contamination, sludge, scale, debris or trapped
air. Refer to ‘Extent of manufacturer’s guarantee’.
Extent of manufacturer’s guarantee
The manufacturer’s guarantee does NOT cover the following:
• If the boiler has been installed fi ve years on the boiler shell and
one year on the components.
• If the boiler has not been installed, commissioned, or serviced
by a competent person in accordance with the installation and
servicing instructions.
• Instances where the serial number has been removed or made
illegible.
• Fault(s) due to accidental damage, tampering, unauthorised
adjustment, neglect, misuse or operating the boiler contrary to
the manufacturer’s installation and servicing instructions.
• Damage due to external causes such as bad weather
conditions (fl ood, storms, lightning, frost, snow, or ice), fi re,
explosion, accident or theft.
• Fault(s) due to incorrectly sized expansion vessel(s), incorrect
vessel charge pressure or inadequate expansion on the system.
• Fault(s) caused by external electrics and external components
not supplied by Grant Engineering (Ireland) ULC.
• Problems caused by lack of oil or faults with the oil storage and
supply system.
• Fault(s) due to contamination of the oil storage and supply
system, e.g. water or debris.
• Bleeding or removing oil storage tank contamination or
blockages from oil lines.
• Problems due to the fl ue system being incorrectly fi tted or not
installed to meet installation requirements.
• Boiler servicing, de-scaling or fl ushing.
• Cleaning out condensate traps/discharge pipes or thawing out
frozen condensate pipework.
• Checking and replenishing system pressure.
• Oil supply pipelines, electrical cables and plugs, external
controls not supplied by Grant Engineering (Ireland) ULC.
• Heating system components, such as radiators, pipes, fi ttings,
pumps and valves not supplied by Grant Engineering (Ireland)
ULC.
• Instances where the oil boiler has been un-installed and re-
installed in another location.
• Use of spare parts not authorised by Grant Engineering
(Ireland) ULC.
Page 45
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