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OCF 5.0 Open Channel Flow Monitor
APPLICATIONS HOTLINE
For applications assistance, advice or information on any Greyline Instrument contact your Sales Representative,
write to Greyline or phone the Applications Hotline below:
United States: Tel: 315-788-9500 Fax: 315-764-0419
Canada: Tel: 613-938-8956 Fax: 613-938-4857
Toll Free: 888-473-9546
Email: info@greyline.com
Web Site: www.greyline.com
Greyline Instruments Inc.
Canada USA:
16456 Sixsmith Drive 11451 Belcher Road South
Long Sault, Ont. K0C 1P0 Largo, FL 33773
PRODUCT RETURN PROCEDURE
Instruments may be returned to Greyline for service or warranty repair.
1 Obtain an RMA Number from Greyline -
Before shipping a product to the factory please contact Greyline by telephone, fax or email to obtain an
RMA number (Returned Merchandise Authorization). This ensures fast service and correct billing or
credit.
When you contact Greyline please have the following information available:
1. Model number / Software Version
2. Serial number
3. Date of Purchase
4. Reason for return (description of fault or modification required)
5. Your name, company name, address and phone number
2 Clean the Sensor/Product -
Important: unclean products will not be serviced and will be returned to the sender at their expense.
1. Rinse sensor and cable to remove debris.
2. If the sensor has been exposed to sewage, immerse both sensor and cable in a solution of 1 part
household bleach (Javex, Clorox etc.) to 20 parts water for 5 minutes. Important: do not immerse
open end of sensor cable.
3. Dry with paper towels and pack sensor and cable in a sealed plastic bag.
4. Wipe the outside of the enclosure to remove dirt or deposits.
5. Return to Greyline for service.
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