Model G0922 (Mfd. Since 07/20)
-33-
Review the troubleshooting procedures in this section if a problem develops with your machine. If you need
replacement parts or additional help with a procedure, call our Technical Support. Note: Please gather
the
serial number and manufacture date of your machine before calling.
SECTION 7: SERVICE
Troubleshooting
Motor & Electrical
Symptom Possible Cause Possible Solution
Machine does not
start, or power
supply breaker
immediately trips
after startup.
1. Power cord or adapter at fault.
2. Incorrect power supply voltage, circuit size,
or connections.
3. Power supply circuit breaker tripped or fuse
blown.
4. Wiring broken, disconnected, or corroded.
5. Motherboard at fault.
1. Inspect/replace if at fault.
2. Ensure correct power supply voltage, circuit size,
and machine is properly connected.
3. Ensure circuit is sized correctly and free of shorts.
Reset circuit breaker or replace fuse.
4. Fix broken wires or disconnected/corroded
connections.
5. Inspect/replace if at fault.
Machine stalls or is
underpowered.
1. Belts slipping/sprockets misaligned.
2. Motor wired incorrectly.
3. Drive sprockets slipping on shaft.
4. Motor at fault.
5. Motherboard at fault.
1. Tension/replace belt(s); ensure sprockets are
aligned (Page 42).
2. Wire motor correctly (Page 44).
3. Tighten/replace loose drive sprockets.
4. Test/repair/replace.
5. Test/repair/replace.
Machine has
vibration or noisy
operation.
1. Cooling fan loose or damaged.
2. Motor loose.
3. Motor at fault.
1. Test/repair/replace.
2. Tighten motor to chassis.
3. Test/repair/replace.
Machine Operation
Symptom Possible Cause Possible Solution
Filament does not
extrude during
printing.
1. Build plate too close to nozzle.
2. Temperature too cool for type of filament.
3. Filament tangled on spool.
4. Nozzle clogged.
5. Filament sensor at fault.
6. Heating block at fault.
7. Feed motor at fault.
1. Level build plate (Page 24).
2. Increase temperature and restart preheating
process (Page 26).
3. Unwind filament from spool until it is not tangled or
overlapping.
4. Clean (Page 36) or replace (Page 40) nozzle.
5. Test/repair/replace.
6. Test/repair/replace.
7. Test/repair/replace.
Object does not
stick to build plate.
1. Build plate too far away from nozzle.
2. Insufficient adhesive.
3. Object has small footprint.
4. Incorrect temperature for type of filament.
5. Travel speed too fast for type of filament.
1. Level build plate (Page 24).
2. Clean build plate, then re-apply adhesive (Page 25).
3. In slicer software, turn on brim, raft, or add
supports.
4. Adjust temperature and restart preheating process
(Page 26). Lower temperature may require slower
print speed.
5. In slicer software, reduce travel speed.
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