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FAQ
Can I take the INFINITY 2000 Expansion Battery on a plane?
No, you can't. This product is a lithium battery product. According to international air transport regulations, lithium battery products
exceeding 100Wh cannot be carried on the plane.
Why does the INFINITY 2000 Expansion Battery not work properly when the total output power of the device is within the rated
power of the INFINITY 2000 Expansion Battery?
First, please check whether the battery capacity of the product is too low and charge it sufficiently prior to use. Secondly, check if the surge
power usage of the equipment exceeds the instantaneous peak power of the INFINITY 2000 Expansion Battery. If so, you should choose a
Growatt model with a higher-rated power.
Why does the INFINITY 2000 Expansion Battery make noise when in use?
The product contains an air cooling system, and the built-in fan helps the product to dissipate heat. A slight noise when the product is in
use is normal.
Will INFINITY 2000 Expansion Battery automatically shut down?
INFINITY 2000 Expansion Battery supports a power-saving function. By default, the LCD display will turn off after 1 minute of inactivity, and
will automatically shut down after another 1 hour of inactivity. You can change the automatic screen-off and automatic shutdown time via
myGro APP.
How to clean the INFINITY 2000 Expansion Battery portable power station?
Use a dry, non-abrasive cloth to wipe. If deeper cleaning is needed, consider using specialized cleaning solutions for phone or computer
screens. Avoid letting excessive liquid enter the device as this can damage the internal circuitry and pose safety risks.
What are the safety precautions and considerations for this device?
When using INFINITY 2000 Expansion Battery, please note its operational temperature range. Working outside of this range can decrease
performance and potentially reduce the device's lifespan. The INFINITY 2000 Expansion Battery is not waterproof. Avoid immersing it in
water as it will void the warranty. For added protection against water and dust, consider buying a protective cover.
How safe is this device?
INFINITY 2000 Expansion Battery is built with safety in mind and can be used both indoors and outdoors.
What is the recommended operational temperature for the device?
It's recommended to use the device within 0℃~45℃ (32℉~113℉). The optimal discharge temperature is 20°C~30°C (68℉~86℉), and the
Optimal charging temperature is 10°C-28℃ (50℉~82.4 ℉).
Can the machine's battery be removed independently?
The battery of INFINITY 2000 Expansion Battery is embedded inside and cannot be moved.
Does the INFINITY 2000 Expansion Battery have a battery charging protection mechanism?
Yes, when charging exceeds 95%, the charging current will decrease due to the higher battery voltage. This protective measure ensures the
battery's longevity and as a result, the time taken from this charge level to full charge will be longer.
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