Growatt INFINITY 2000 - Appendix 1: Error Codes; Appendix 2: Troubleshooting

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APPENDIX 1: ERROR CODES
Indicator
Code
Problem
Solutions
F14
System Failure
Restart the Expansion Battery. If the problem persists after several attempts,
please contact Growatt Customer Service.
A06
USB-A Output
Overload
Please check the output of your USB devices. Remove your USB device(s) if
the output exceeds the maximum output of the USB port(s).
A09
Discharge Over
Temperature
Turn off the product and place it in an open area for 2-3 hours. After cooling,
the product will continue to work normally.
A10
Charge Over
Temperature
Turn off the product and place it in an open area for 2-3 hours. After cooling,
the product will continue to work normally.
A12
Car Cigarette
Lighter Output
Port Overload
Please check the output of your devices. Remove your device if the output
exceeds the maximum output of the Car Cigarette Lighter Output Port.
A24
USB-C Output
Overload
Please check the output of your USB devices. Remove your USB device(s) if
the output exceeds the maximum output of the USB port(s).
A25
Charge Low
Temperature
Please move it to a warmer spot or connect it to AC/PV power before use.
A26
Discharge Low
Temperature
Please move it to a warmer spot or connect it to AC/PV power before use.
*Note: For other error codes, please contact Growatt Customer Service; F00: Press and hold the USB Power Button to display the actual error
codes.
APPENDIX 2: TROUBLESHOOTING
Problem
Troubleshooting
Solutions
Unable to recharge
INFINITY 2000
Expansion Battery
Check if the charging cable is plugged in properly
Double-check that the interface of the charging
cable is in good contact.
None of the problems listed above were discovered.
Contact Growatt Customer Service.
INFINITY 2000
Expansion Battery is
not powering my
devices
Check if the load(s) are plugged in properly.
Please make sure the load(s) are in good
connection with the output port(s).
Please check the DC/USB power indicators and see if the
power is turned on.
Press the DC/USB power button to turn on the
DC/USB output. You should see the DC/USB
indicators light up once the output is turned on.
Please check if the battery is too low.
Please recharge the Expansion Battery using the
provided power cable.