23
Product Care
Troubleshooting
Your product doesn’t need much maintenance: keep the filter clean, check for
blockages, remove hair from the brushbar and charge the battery. Wipe it with a dry
cloth if it gets dirty, including the area under the bin. Never wash it with liquid, run it
under a tap or use it without the filter.
Product is not cleaning well 1. Empty the bin
2. Clean the holes in the filter housing
3. Wash the filter
4. Check for blockages
5. Remove hair from brushbar
Product has stopped or won’t work 6. Charge the battery (check the socket
works and is turned on)
7. It might be blocked
– check items 1 to 4 above
4 red lights displayed on battery 8. Brush bar jammed.
9. Turn off product, remove the battery
and clear the blockage.
support@gtech.co.ukLive chat supportOnline How to Videos
Product support
If these initial tips do not solve your problem we please visit our support area where you can find
troubleshooting help including online manuals, FAQs and how-to-videos, as well as genuine
spares and replacement parts compatible with your product.
Visit: www.gtech.co.uk/support
5012_System_K9_UF_manual_aw.indd 235012_System_K9_UF_manual_aw.indd 23 18/05/2021 16:3418/05/2021 16:34
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