11
LED Video Lights
Bowen's Reflector
Handle
Type-C Charging Cable
Carrying Bag
User Manual
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QUICK TROUBLESHOOTING
PACKING LIST
Name Quantity Notes
Issue Check the product Troubleshooting
The indicator does
not light up.
When using a lithium battery to supply
power, make sure that the battery does not
have "low battery"protection.
Use the product after recharging the
batteries.
While using the
APP to add a
device, the
Bluetooth of the
device cannot be
found.
Check if the device is turned on properly
and that it is not already paird by someone
else connection.
Follow these steps:
1. Turn on phone’s Bluetooth and network
data function, android devices need to
turn on the GPS positioning.
2. Allow access to Bluetooth and network
data, GPS positioning.
3. Reset the device Bluetooth according to
the user manual.
The APP failed to
pair to a device.
Check if the device is turned on properly
and has not been connected or paird by
others; Check if the Bluetooth and network
conditions of the cell phone are good.
Reset the device Bluetooth and restart the
app try to connect again. then
The device is no
longer searchable
after removing it
from the APP.
Check if the device have been removed
while it is off-lined or in poor network
conditions.
Reset the device Bluetooth and then
search again to add the device.
In-app device
controls can not be
accessed.
Check if the device is online (small green
light displayed); If it's off-line, please advice
to the Distribution Network Connection
Failure steps.
Reboot the device, wait for 5 seconds, wait
till it shows as online status. To control it;
Reset the device Bluetooth and then add
the device back to the device list.
No response from
the device.
Check whether the device is connected to
the APP. If it is connected, the Bluetooth
icon will appear on the upper right side of
the display.
1. If the APP is connected, wait 5 seconds
without operating the APP until the
Bluetooth icon disappears to resume;
2. If the APP is not connected, press the
power button and knob at the same
time to restart the device.
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