Troubleshooting table
Page EN-41
Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean there is a
defect in the appliance. For this reason, please check the tables to see if you can correct the
malfunction.
WARNING
Risk of electric shock in case of improper repair!
Never try to repair a defective or suspected defective appliance yourself. You can put
your own and future users’ lives in danger. Only authorised specialists are allowed to
carry out this repair work.
Problem Possible cause Solutions, tips
Appliance will not
start.
No electricity to socket. Check by connecting another appliance.
Mains plug is loose. Check the tightness of the mains plug.
Cooking chamber
door cannot be
closed properly.
Foreign bodies on the cook-
ing chamber door sealing
surfaces.
Clean the cooking chamber door sealing
surfaces thoroughly.
The cooking chamber door
is warped or the door lock is
defective.
Have the cooking chamber door repaired.
Do not use the appliance!
Cooking chamber
lighting does not
work.
Lamp defective.
Contact our service department (see ‘Ser-
vice’ on page EN-43).
The glass rotary
plate does not turn
or does not turn
properly.
The glass rotary plate is not
correctly positioned on the
drive motor.
Position the glass rotary plate correctly.
The cooking chamber floor
is dirty.
Clean the cooking chamber floor thoroughly.
Scratching, grind-
ing sounds in the
cooking chamber.
Glass rotary plate does not
rotate properly.
Position the glass rotary plate correctly.
The food dish is either too
large or is positioned incor-
rectly.
The container may not protrude over the
edge of the glass rotary plate.
Exploding, pop-
ping sounds in the
cooking chamber.
The dish is being cooked
and/or defrosted with too
much power, and will burst
open.
Cancel the setting and reselect a lower
power level.
Other noises or
flashes of light in
the cooking cham-
ber.
Sparks – metal objects in the
cooking chamber!
Switch off the appliance immediately and
then remove any metallic objects.
The dish is cooked
unevenly.
The dish was not sufficiently
rotated or stirred.
Stir or rotate the food dish, and allow it to
heat up a little more.
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