Page EN-34 Troubleshooting table
Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean there is a
defect in the appliance. For this reason, please check the tables to see if you can correct the
malfunction.
WARNING
Risk of electric shock!
Touching live parts may result in severe injury or death.
■ Never try to repair a defective or suspected defective appliance yourself. You can
put your own and future users’ lives in danger. Only authorised specialists are al-
lowed to carry out this repair work.
Wash result is not satisfactory
Problem Possible causes Solutions, tips
Wash result is
unsatisfactory/poor.
Not enough detergent used. Dispense detergent in accordance with
manufacturer instructions.
Water is too hard. Use the amount of detergent
recommended by the manufacturer for
the water hardness in your area.
Too much laundry is in the
drum.
Only load the maximum intended
amount of washing into the appliance.
Water temperature is too low. Wash laundry at a higher water
temperature, if necessary select
another wash cycle.
Stains have not been pre-
treated.
Treat stains with ox-gall soap or stain
remover if necessary.
Too much foam is
created during the
wash cycle.
Too much detergent used. Next time, use less detergent.
Detergent is not suitable for
washing machines.
Use detergent suitable for washing
machines.
Laundry is
discoloured.
Laundry was washed at a
temperature that was too hot.
Bleach laundry carefully if necessary.
Whites and colours were not
separated.
Laundry has mould
stains.
Damp and/or worn laundry was
left in the washing drum.
Remove mould stains carefully before
the next wash, preferably with a special
cleaner. Ask for advice at a chemist’s.
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