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HARMAN
7
Service
Crown
amplifiers
are
quality
units
that
rarely
require
servicing.
Before
returning
your
unit
for
service,
please
contact
Crown
Technical
Support
to
verify
the
need
for
servicing.
This
unit
has
very
sophisticated
circuitry
which
should
only
be
serviced
by
a
fully
trained
technician.
This
is
one
reason
why
each
unit
bears
the
following
label:
CAUTION
:
To
prevent
electric
shock
,
do
not
A
remove
covers.
No
user
serviceable
parts
inside
.
Refer
servicing
to
a
qualified
technician.
Complete
the
Crown
Audio
Factory
Service
Information
form,
in
the
back
of
this
manual,
when
returning
a
Crown
product
to
the
factory
or
authorized
service
center.
The
form
must
be
included
with
your
product
inside
the
box
or
in
a
packing
slip
envelope
securely
attached
to
the
outside
of
the
shipping
carton.
Do
not
send
this
form
separately.
Warranty
is
only
valid
within
the
country
in
which
the
product
is
purchased
7.1 International and Canada Service
Service
may
be
obtained
from
an
authorized
service
center.
(Contact
your
local
Crown/Amcron
representative
or
our
office
for
a
list
of
authorized
service
centers.)
To
obtain
service,
simply
present
the
bill
of
sale
as
proof
of
purchase
along
with
the
defective
unit
to
an
authorized
service
center.
They
will
handle
the
necessary
paperwork
and
repair.
Remember
to
transport
your
unit
in
the
original
factory
pack.
7.2 US Service
Service
may
be
obtained
in
one
of
two
ways:
from
an
authorized
service
center
or
from
the
factory.
You
may
choose
either.
It
is
important
that
you
have
your
copy
of
the
bill
of
sale
as
your
proof
of
purchase.
7.
2.1
Service at a US Service Center
This
method
usually
saves
the
most
time
and
effort.
Simply
present
your
bill
of
sale
along
with
the
defective
unit
to
an
authorized
service
center
to
obtain
service.
They
will
handle
the
necessary
paperwork
and
repair.
Remember
to
transport
the
unit
in
the
original
factory
page20
pack.
A
list
of
authorized
service
centers
in
your
area
can
be
obtained
from
Crown
Factory
Service,
or
online
from
http://www.crownaudio.com/supporVservcent.htm.
7.2.2 Factory Service
Crown
accepts
no
responsibility
for
non-serviceable
product
that
is
sent
to
us
for
factory
repair.
It
is
the
owner's
responsibility
to
ensure
that
their
product
is
serviceable
prior
to
sending
it
to
the
factory
Serviceable
product
list
is
available
at
http://crownweb.crownintl.com/crownrma/.
For
more
information,
please
contact
us
direct.
A
Service
Return
Authorization
(SRA)
is
required
for
product
being
sent
to
the
factory
for
repair.
An
SRA
can
be
completed
on
line
at
www.crownaudio.com/support/
factserv.htm.
If
you
do
not
have
access
to
the
web,
please
call
Crown's
Customer
Service
at
574.294.8200
or
800.342.6939
extension
8205.
For
warranty
service,
we
will
pay
for
ground
shipping
both
ways
in
the
United
States.
Contact
Crown
Customer
Service
to
obtain
prepaid
shipping
labels
prior
to
sending
the
unit.
Or,
if
you
prefer,
you
may
prepay
the
cost
of
shipping,
and
Crown
will
reimburse
you.
Send
copies
of
the
shipping
receipts
to
Crown
to
receive
reimbursement.
Your
repaired
unit
will
be
returned
via
UPS
ground.
Please
contact
us
if
other
arrangements
are
required.
7.2.3 Factory Service Shipping Instruc-
tions:
1.
Service
Return
Authorization
(SRA)
is
required
for
product
being
sent
to
the
factory
for
service.
Please
complete
the
SRA
by
going
to
www.crownaudio.com/supporVfactserv.htm.
If
you
do
not
have
access
to
our
website,
call
1.800.342.6939,
extension
8205
and
we'll
create
the
SRA
for
you.
2.
See
packing
instructions
that
follow.
3.
Ship
product
to:
CROWN
AUDIO
FACTORY
SERVICE
1718
W
MISHAWKA
RD.
ELKHART,
IN
46517
4.
Use
a
bold
black
marker
and
write
the
SRA
number
on
three
sides
of
the
box.
5.
Record
the
SRA
number
for
future
reference.
The
SRA
number
can
be
used
to
check
the
repair
status.
7.2.4 Packing Instructions
Important:
These
instructions
must
be
followed.
If
they
are
not
followed,
Crown
Audio,
Inc.
assumes
no
responsibility
for
damaged
goods
and/or
accessories
that
are
sent
with
your
unit.
1.
Fill
out
and
include
the
Crown
Audio
Factory
Service
Information
sheet
in
the
back
of
this
manual.
2.
Do
not
ship
any
accessories
(manuals,
cords,
hardware,
etc.)
with
your
unit.
These
items
are
not
needed
to
service
your
product.
We
will
not
be
responsibility
for
these
items.
3.
When
shipping
your
Crown
product,
it
is
important
that
it
has
adequate
protection.
We
recommend
you
use
the
original
pack
material
when
returning
the
product
for
repair.
If
you
do
not
have
the
original
box,
please
call
Crown
at
800.342.6939
or
57
4.294.8210
and
order
new
pack
material.
See
instructions
for
"foam-in-place"
shipping
pack.
(Do
not
ship
your
unit
in
a
wood
or
metal
cabinet.)
4.
If
you
provide
your
own
shipping
pack,
the
minimum
recommended
requirements
for
materials
are
as
follows:
a.
275
PS.I.
burst
test,
Double-Wall
carton
that
allows
for
2-inch
solid
Styrofoam
on
all
six
sides
of
unit
or
3
inches
of
plastic
bubble
wrap
on
all
six
sides
of
unit.
b.
Securely
seal
the
package
with
an
adequate
carton
sealing
tape.
c.
Do
not
use
light
boxes
or
"peanuts".
Damage
caused
by
poor
packaging
will
not
be
covered
under
warranty.
Using
your
'
foam-in-place
'
shipping
pack
Note:
The
foam-in-place
packing
is
molded
so
that
there
is
only
one
correct
position
for
your
product.
1.
Open
carton
and
lift
center
cushion
leaving
both
end-
cushions
in
place.
DSi
Series Power Amplifiers
2.
Carefully
place
your
product
with
the
product's
front
panel
facing
the
same
di
rection
as
ar
rows
indicate.
3.
Reset
center
cushion
down
over
top
of
pro
duct's
chassis.
The
foam-in-place
packing
was
molded
to
accommodate
different
chassis
depth
sizes.
If
your
product's
chassis
does
not
completely
fill
the
foam-
in-place
cavity,
you
may
use
a
soft
but
solid
packing
material
(such
as
paper
or
bubble
wrap)
behind
the
chassis.
4.
Enclose
the
completed
Crown
Audio
Factory
Service
Information
form
(or
securely
attach
it
to
the
outside
of
carton)
and
re-seal
the
shipping
pack
with
a
sturdy
carton
sealing
tape.
7.2.5 Estimate Approval
Approval
of
estimate
must
be
given
within
30
days
after
being
notified
by
Crown
Audio
Inc.
Units
still
in
the
possession
of
Crown
after
30
days
of
the
estimate
will
become
the
property
of
Crown
Audio
Inc.
7.2.6 Payment of Non-Warranty Repairs
Payment
on
out-of-waranty
repairs
must
be
received
within
30
days
of
the
repair
date.
Units
unclaimed
after
30
days
become
the
property
of
Crown
Audio
Inc.
If
you
have
any
quest
i
ons,
please
contact
Crown
F
actory
Service.
Crown
Factory
Service
1718W.
Mishawaka
Rd.,
Elkhart,
Indiana
46517
U.S.A
Telephone:
57
4.294.8200
800.342.6939
(North
America,
Puerto
Rico,
and
Virgin
Islands
only)
Facsimile:
57
4.294.8301
(Technical
Support)
57
4.294.8124
(Factory
Service)
Internet:
http://www.crownaudio.com
Operation
Manual
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