22
TROUBLESHOOTING
PROBLEM CAUSES SOLUTION
Cleaner sticks at steps,
corners, etc.
Improper water flow
Cleaner head “floats”
Cleaner head is HEAVIER
than WATER, and should
not “float
Remove all air from cleaner
head. Stop all air from
entering the pool through
the return lines. If cleaner
head and hose are covered
with fine bubbles, give the
hose a good tug. This will
release the air bubbles and
allow the cleaner head to
settle to the bottom of
the pool until the hose is
covered with bubbles again.
The Cleaner head is actually
bottom of the pool by the
cleaner hose, or return line
flow –either at the surface
or at the bottom of the pool
–or both.
Readjust return outlets
to prevent water flow
interfering with cleaner
head and/or hose
Check water flow with Flow
Gauge and adjust as per
Step 5
Hose too short
Install additional hose
sections per installation
instructions.
Worn shoes Replace shoes
Worn wings Replace wings
Steering failure
1. Check and clean rear
screen
2. Check to see that cone
gear is free and rotates
smoothly in both
directions
3. Check steering program
and troubleshoot –then:
a. clean, repair or replace
gearbox
b. check pod/A-
frame connection
and REPLACE IF
NECESSARY. DO
NOT ATTEMPT TO
RETIGHTEN LOOSE
PODS.
c. check medium turbine
and spindle gear
assemblies
Warranty- Standard Conditions
Hayward Pool Products (Australia) Pty Ltd (ACN 083 413 414) (”Hayward Pool Products (Australia)”) distributes Hayward Pool
Products in Australia and New Zealand and provides the following warranties:
STATUTORY RIGHTS
1. The benets to the consumer under this warranty are in addition to other rights and remedies of the consumer under the laws in relation to the
goods and services to which the warranty relates; and
2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Conditions
6
LIMITED WARRANTY
Hayward Pool Products (Australia) warrants that its products are free from defects in materials and manufacture for 12 months from date of supply by
Hayward Pool Products (Australia) plus 90 days to allow for installation and supply (unless otherwise specied). Hayward Pool Products (Australia) will
at its discretion, except in the circumstances described below, either replace or repair any product proven to be defective during the warranty period
for either materials or manufacture or alternatively pay the cost of repair or replacement within 90 days of the receipt of the defective product, barring
unforeseen delays. This warranty is personal to the original purchaser and does not pass to any subsequent purchaser(s).
To the extent permitted by law, Hayward Pool Products (Australia) will not be liable for products which fail or become defective during the warranty
period as a result of freezing, accident, negligence, improper installation, water chemistry, misuse or lack of care.
To the extent permitted by law, except as set out in this Warranty, Hayward Pool Products (Australia) excludes all statutory or implied conditions and
warranties and any other liability it may have to the Customer (including liability for indirect or consequential loss) that may arise under statute or at
law including without limitation for breach of contract, in tort (including negligence) or under any other cause of action.
To the extent permitted by law, except as set out in this Warranty, Hayward Pool Products (Australia) limits its liability under any condition or warranty
which cannot be legally excluded in relation to the supply of Goods and Services to:
1. Replacing the Goods or supplying equivalent Goods or Services again;
2. Repairing the Goods;
3. Paying the cost of replacing the Goods or of supplying equivalent Goods or Services again; or
4. Paying the costs of repairing the Goods.
WARRANTY CLAIM
What do I do if I have a warranty claim?
The faulty product is to be returned to the place of purchase, or where installed by an approved agent to an authorised warranty agent. No returns will
be received directly from end consumers by Hayward Pool Products (Australia). You are responsible for arranging removal of the defective product
and arranging installation of the repaired or replacement product, all transportation (and any applicable insurance costs) of transporting the product to
the supplier and transporting the replaced or repaired product from the supplier.
All returns are subject to Hayward Pool Products (Australia)'s written approval and must be accompanied by either:-
1. A Field Inspection Report authorised by the Local Customer Service Manager or Authorised Agent; or
2. A "Return Goods Authorisation" form obtained from Hayward Pool Products (Australia) prior to shipment.
Unauthorised returns will not be accepted.
All Hayward Pool Products (Australia) warranty parts taken as an across the counter warranty exchange must be held for inspection until authorisation
has been given by the Local Branch Customer Service Manager to dispose of them. Hayward Pool Products (Australia) reserves the right to provide
replacement or credit for any items authorised under this warranty program.
All claims must be accompanied by a copy of original purchase receipt, clearly stating date of purchase. All serial numbers must place the product
within the warranty period or a proof of purchase is required. No claims in respect of the product can be made after the expiration of the warranty
period.
Warranty service requests can be faxed to:
Hayward Pool Products (Australia) Pty Ltd.
Fax: 1300 POOLS2 (1300 766571)
Or submitted to your local Hayward Pool Products (Australia) Branch Ofce.
A standard form is available to request warranty service. We will require:
• Installation contact information including address, daytime telephone numbers, home phone number, email etc.
• Complete model and serial number
• Proof of purchase (if the serial number was manufactured > 1 year ago).
• Evidence that purchase and Installation was completed in one transaction, by the one business or organisation.
• Nature of problem including specic faults and error codes
Still have questions?
Contact one of our friendly staff members for further assistance or direction on 1300 POOLS 1 or via email on sales@hayward-pool.com.au.
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