Heinner HWM-M7012HA+++ - Error Code Solutions; Electrical Safety Warnings

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21
Troubles
Reason
Solution
Washing machine
cannot start up
Check if the door is closed tightly.
Check if power plug is inserted well.
Check if water supply tap is opened.
Check if button “Start/Pause” is pressed.
Check if button “On/Off” is pressed.
Door cannot be
opened
Machine's safety protection
design is working.
Disconnect the power.
Heating fault
NTC is damaged and heating
pipe is aging.
Can normally wash the clothes.
Only cannot wash with heating.
Shall contact the service center promptly
Water leakage
The connection between inlet
pipe or outlet hose and tap or
washing machine is not tight.
Drain pipe in the room is blocked
Check and fasten water pipes.
Clean up outlet hose and ask a specialized
person to repair it when necessary.
Water is
overflowed from
the bottom of the
machine
The inlet pipe is not connected
firmly.
Outlet hose has water leakage.
Fix the inlet pipe.
Replace the drain hose
Indicator or
display does not light.
Power is disconnected.
PC board has problems.
Harness has connection problem.
Check if the power is shut down and
power plug is connected correctly.
If not, please call up service line.
Detergent residues in
the box
Washing powder is dampened
and agglomerated.
Clean and wipe the box.
Use liquid detergents or the detergents
special for drum.
Washing effects
are not good
The clothes are too dirty.
Insufficient detergent quantity
Select a proper procedure.
Add the proper detergent quantity
according to the instructions in detergent
package.
Abnormal noise
Great vibration
Check if the fixing (bolts) has been
removed.
If cabinet is installed on the solid and level
floor.
Check if there are any barrettes or metal
articles inside.
Check if the legs in the washing machine
are adjusted level.
IX. TROUBLESHOOTING