Henden Mineral and Salt Chlorinator Owners Manual
HENDEN INSTALLATION & OWNERS MANUAL | 19
12. HENDEN
™
REPAIR OR
REPLACEMENT GUARANTEE
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Should you experience any difficulties with your Henden
product, we suggest in the first instance that you contact
the installer of the product or your local Reece Irrigation
& Pools branch.
Alternatively you can phone Henden. On receipt of your
claim, Henden will seek to resolve your difficulties, if the
product is faulty or defective, advise you on how to have
your Henden product repaired, obtain a replacement or
a refund.
Henden does not cover normal wear or tear, or damage
resulting from misuse or negligent handling, improper
use for which the product was not designed or advertised,
failure to properly follow the provided installation and
operating instructions, failure to carry out maintenance,
corrosive or abrasive water or other liquid, lightning or
high voltage spikes, or unauthorized persons attempting
repairs. Where applicable, your Henden product must
only be connected to the voltage shown on the nameplate.
Henden does not cover freight or any other costs incurred
in making a claim. Please retain your receipt as proof
of purchase; you MUST provide evidence of the date of
original purchase when making a claim.
Henden shall not be liable for any loss of profits or any
consequential, indirect or special loss, damage or injury
of any kind whatsoever arising directly or indirectly from
Henden products.
Should your Henden product require repair or service after
the guarantee period; contact your nearest Reece Irrigation
and Pools branch or phone the number below.
For a complete list of Reece Irrigation & Pools branches
visit our website reece.com.au/storefinder or contact:
TECHNICAL AND AFTER SALES SUPPORT:
1300 HENDEN (1300 436 336)
MAILING/MANUFACTURER ADDRESS:
Davey Water Products
6 Lakeview Drive, Scoresby,
Victoria, 3179
11. TROUBLE SHOOTING
No Chlorine Production - Check for:
1. Main power outlet switched off
2. Sanitiser not plugged into main outlet
3. Pump not plugged into sanitiser
4. Time Clock set to Off position/Power switch turned Off
5. Sanitiser Output Control turned to “0” setting
6. Sanitiser fuse blown
7. Dirty Cell
8. Filter needs back washing
9. Flow switch not connected
10. Insufficient water flow through cell
11. Running times incorrect
12. Main house fuse blown
13. Pump motor faulty
Low Chlorine Production - Check for:
1. Dirty cell - clean if required
2. Filter needs back washing
3. Cell failing
4. Pool stabiliser too low
5. pH too high
6. TDS level too low
7. Running time inadequate
8. Sanitiser output control set too low.
Henden Guarantee Period
Power Supply - Four Years
Electrolytic In Line Cell - Three Years
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