User Manual – 31/34
8. TECHNICAL SUPPORT
If you encounter a problem with your product, please go to http://ts.hercules.com and select your
language. From there you will be able to access various utilities (Frequently Asked Questions
(FAQ), the latest versions of drivers and software) that may help to resolve your problem. If the
problem persists, you can contact the Hercules products technical support service (“Technical
Support”):
By email:
In order to take advantage of technical support by email, you must first register online. The
information you provide will help the agents to resolve your problem more quickly.
Click Registration on the left-hand side of the Technical Support page and follow the on-screen
instructions.
If you have already registered, fill in the Username and Password fields and then click Login.
By telephone:
Monday to Friday from 7am to 11am and from Noon to 5pm
(Eastern Standard Time)
Monday to Friday from 7am to 11am and from Noon to 5pm
(Eastern Standard Time)
08450800942
Charges at local rate
Monday to Friday from Noon to 4pm and 5pm to 10pm
Monday to Friday from 1pm to 5pm and 6pm to 11pm
(English)
Monday to Friday from 1pm to 5pm and 6pm to 11pm
(English)
Monday to Friday from 2pm to 6pm and 7pm to Midnight
(English)
To Next Page
Loading...
