Hercules WAE NEO User Manual

WAE NEO
8/12 – User Manual
6. TROUBLESHOOTING
Problem
Possible solutions
The speaker won’t power
on
• The battery may be completely discharged. Plug the speaker into an
electrical outlet to charge the battery and power the speaker.
• Make sure that the electrical outlet your speaker is plugged into is
powered by the mains.
The speaker indicates a
connection (the light guide
(4) is lit up in blue), but no
sound is heard
• Power off all paired devices in the area or disable their Bluetooth®
function, then reconnect the device that you want to use for playback.
• Power off the Hercules speaker by pressing the On/Off button (1), then
power it on again by pressing the On/Off button (1) once more.
No sound from a
Bluetooth® device can be
heard on the speaker
• Make sure that your speaker’s sound isn’t disabled and that the volume
setting isn’t on minimum.
• Make sure that the Bluetooth® source is active and that the volume
setting is high enough.
• Your Bluetooth® device may be out of range: move it closer to the
speaker.
• Power off the Hercules speaker by pressing the On/Off button (1), then
power it on again by pressing the On/Off button (1) once more.
No sound from an auxiliary
source can be heard on the
speaker
• Make sure that the device connected to the auxiliary input connector (6) is
powered on and playing a track.
• Increase the volume setting on the device connected to the auxiliary input
connector.
• Increase the speaker's volume setting.
I can’t connect the speaker
to a paired Bluetooth®
device
• If your device prompts you to enter a password, enter 4 zeros (0000).
• Power off the Hercules speaker by pressing the On/Off button (1), then
power it on again by pressing the On/Off button (1) once more.
• Remove the Hercules WAE® speaker from the list of paired devices
stored on your Bluetooth® device (for more information, please refer to
your device’s user manual). Then, pair the speaker and the device again.
I can’t pair the Hercules
speaker with my
Bluetooth® device
• Press the speaker’s Bluetooth® pairing button (5) to enable pairing mode.
• Make sure that the Bluetooth® function is enabled on the device that you
want to pair.
• Your Bluetooth® device may be out of range: move it closer to the
speaker.
• Make sure that your Bluetooth® device supports audio transmission
(AD2P protocol).
• Move your Bluetooth® device and/or the speaker away from any other
device liable to cause interference: cordless telephones, microwave
ovens, WiFi routers and all other Bluetooth® devices.
• If possible, power off all other Bluetooth® devices in the area, or disable
their Bluetooth® function.
• Power off the Hercules speaker by pressing the On/Off button (1), then
power it on again by pressing the On/Off button (1) once more.
• Clear the speaker’s saved list of paired devices: press and hold the
speaker’s Bluetooth® pairing button (5) for 5 seconds or more. The light
guide (4) flashes blue 3 times, and your WAE NEO is then able to pair
new devices.
Poor sound quality in
auxiliary mode
• Lower the volume setting on the auxiliary source.
• Make sure that the cable’s 3.5 mm mini-jack plug is properly connected to
the auxiliary input connector (6) on the back of the speaker.

Hercules WAE NEO Specifications

General

Brand	Hercules
Model	WAE NEO
Category	Speakers
Language	English