HIKVISION DS-96128NI-I24 User Manual

Network Video Recorder User Manual
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17.3 Troubleshooting

No image displayed on the monitor after starting up normally.
Possible Reasons
a) No VGA or HDMI connections.
b) Connection cable is damaged.
c) Input mode of the monitor is incorrect.
Steps
1. Verify the device is connected with the monitor via HDMI or VGA cable.
If not, please connect the device with the monitor and reboot.
2. Verify the connection cable is good.
If there is still no image display on the monitor after rebooting, please check if the connection cable is
good, and change a cable to connect again.
3. Verify Input mode of the monitor is correct.
Please check the input mode of the monitor matches with the output mode of the device (e.g. if the
output mode of NVR is HDMI output, then the input mode of monitor must be the HDMI input). And if
not, please modify the input mode of monitor.
4. Check if the fault is solved by the step 1 to step 3.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
 There is an audible warning sound “Di-Di-Di-DiDi” after a new bought NVR starts up.
Possible Reasons
a) No HDD is installed in the device.
b) The installed HDD has not been initialized.
c) The installed HDD is not compatible with the NVR or is broken-down.
Steps
1. Verify at least one HDD is installed in the NVR.
1) If not, please install the compatible HDD.
Please refer to the “Quick Operation Guide” for the HDD installation steps.
2) If you don’t want to install a HDD, select “Menu>Configuration > Exceptions”, and uncheck the
Audible Warning checkbox of “HDD Error”.
2. Verify the HDD is initialized.
1) Select “Menu>HDD>General”.
2) If the status of the HDD is “Uninitialized”, please check the checkbox of corresponding HDD and
click the “Init” button.
3. Verify the HDD is detected or is in good condition.
1) Select “Menu>HDD>General”.
2) If the HDD is not detected or the status is “Abnormal”, please replace the dedicated HDD according
to the requirement.
4. Check if the fault is solved by the step 1 to step 3.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
 The status of the added IP camera displays as “Disconnected” when it is connected through Private

HIKVISION DS-96128NI-I24 Specifications

General

Audio system	2-way
Input bandwidth	576 Mbit/s
Output bandwidth	512 Mbit/s
Maximum resolution	4096 x 2160 pixels
Alarm input channels	16
Video input channels	128 channels
Alarm output channels	8
Supported resolutions	4096 x 2160, 3840 x 2160, 2560 x 1440, 1920 x 1080, 1600 x 1200, 1280 x 1024, 1280 x 720, 1024 x 768
Video formats supported	H.264, H.264+, H.265, H.265+, M-JPEG, MPEG4
Number of simultaneously playbacked channels	16 channels
Audio RCA inputs	1
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Ethernet LAN (RJ-45) ports	4
Supported network protocols	IPv6, HTTPS, UPnP, SNMP, NTP, SADP, SMTP, NFS, iSCSI, PPPoE, DDNS
Product color	Black
Rack capacity	4U
Rack mounting	Yes
RAID levels	0, 1, 5, 10
HDD capacity	- GB
HDD interface	SATA
Maximum storage capacity	10 TB
Number of HDDs installed	0
Number of HDDs supported	24
AC input voltage	100 - 240 V
Power consumption (typical)	14 W
Operating temperature (T-T)	0 - 50 °C
Operating relative humidity (H-H)	10 - 90 %
Display type	LCD

Weight and Dimensions

Depth	528 mm
Width	447 mm
Height	172 mm
Weight	23000 g