Body Camera User Manual
50
Chapter 8 Troubleshooting
Unable to start up.
a) Possible Reason: Device runs out of power.
Solution: Get device be charged.
b) Possible Reason: The battery is damaged or runs out of power.
Solution: Change battery.
Unable to start recording.
a) Possible Reason: Memory is full.
Solution: Back up device and clear device memory.
b) Possible Reason: Formatting memory error.
Solution: Format the memory via assistant. For detailed steps, refer to 7.5.7 Formatting in
user manual.
c) Possible Reason: Device is abnormal.
Solution: Reboot device.
Unable to dial.
a) Possible Reason: Wi-Fi is enabled and connected.
Resolution: Disable Wi-Fi.
b) Possible Reason: 3G/4G microSIM card is not installed well.
Resolution: Reinstall 3G/4G microSIM card.
c) Possible Reason: 3G/4G microSIM card is fees owed.
Resolution: Renew the card.
d) Possible Reason: Device is abnormal.
Resolution: Reboot device.
Unable to log in.
a) Possible Reason: Password error.
Resolution: Reset your password. For detailed steps, refer to 7.5.8 System Resetting in user
manual.
b) Possible Reason: Device is abnormal.
Resolution: Reboot device.
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