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Matthew AndersonSep 12, 2025
What to do if HIKVISION Security System zone is tamper-proof?
- LLauren CainSep 12, 2025
Ensure the tamper-proof button of the detector is held down.
What to do if HIKVISION Security System zone is tamper-proof?
Ensure the tamper-proof button of the detector is held down.
What to do if the HIKVISION Security System web page is not accessible?
If the web page isn't accessible, check if the network cable is properly connected and the panel network is working correctly. Also, if you've modified the panel port, make sure to include the port number in the web address when trying to access it.
Why is my HIKVISION Security System Hik-Connect offline?
If Hik-Connect is offline, it indicates a problem with the panel's network configuration, which prevents access to the extranet.
What to do if I failed to add a device on the HIKVISION Security System APP?
If you can't add a device on the app, check the web page to see if Hik-Connect is offline. This could be the reason for the failure.
What to do if the HIKVISION Security System network camera drops off frequently?
If the network camera frequently disconnects, verify that the network communication and camera live view are functioning correctly.
Why am I unable to send mails to Gmail from my HIKVISION Security System?
If you're unable to send emails to Gmail, it could be due to Google's security measures. To resolve this, log in to your Google account and enable access for less secure apps at https://www.google.com/settings/security/lesssecureapps. If Gmail still requires CAPTCHA authentication, click 'continue' at https://accounts.google.com/b/0/displayunlockcaptcha.
What to do if the alarm clearing operation on the HIKVISION Security System panel does not produce the alarm clearing report?
If there is no alarm, no report will be uploaded for arm clearing.
What causes failure in arming HIKVISION Security System?
Arming may fail if the panel doesn't enable 'forced arming' and there's a fault in the zone. To fix this, either turn on 'forced arming' or restore the zone to its normal status.
What to do if my HIKVISION Security System failed to send mail during use?
If the system fails to send mail, it could be that the mailbox server has restricted access. Log in to your mailbox to check if it is locked.
What to do if HIKVISION Security System zone is offline?
If a zone is offline, it's likely because the detector reports undervoltage. Replace the detector battery to resolve this.
General| Brand | HIKVISION |
|---|---|
| Model | DS-PDPG12P-EG2-WB |
| Category | Security Sensors |
| Language | English |
