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Mitchell GarciaAug 20, 2025
How to fix HIKVISION Security System IP conflict?
- AamuellerAug 20, 2025
To resolve an IP conflict, first, find the currently available IP address using the ping command. Then, change the IP address and log in again.
How to fix HIKVISION Security System IP conflict?
To resolve an IP conflict, first, find the currently available IP address using the ping command. Then, change the IP address and log in again.
What to do if the HIKVISION Security System web page is not accessible?
If the web page isn't accessible, check if the network cable is properly connected and the panel network is working correctly. Also, if you've modified the panel port, make sure to include the port number in the web address when trying to access it.
Why is my HIKVISION Security System Hik-Connect offline?
If Hik-Connect is offline, it indicates a problem with the panel's network configuration, which prevents access to the extranet.
What to do if I failed to add a device on the HIKVISION Security System APP?
If you can't add a device on the app, check the web page to see if Hik-Connect is offline. This could be the reason for the failure.
What to do if the HIKVISION Security System network camera drops off frequently?
If the network camera frequently disconnects, verify that the network communication and camera live view are functioning correctly.
Why am I unable to send mails to Gmail from my HIKVISION Security System?
If you're unable to send emails to Gmail, it could be due to Google's security measures. To resolve this, log in to your Google account and enable access for less secure apps at https://www.google.com/settings/security/lesssecureapps. If Gmail still requires CAPTCHA authentication, click 'continue' at https://accounts.google.com/b/0/displayunlockcaptcha.
What to do if the HIKVISION Security System alarm information is not reported to APP/4200/Alarm Center?
If alarm information isn't being reported, make sure that 'alarm and tamper-proof notice' is enabled in the settings.
Why am I unable to send mails to QQ or Foxmail from my HIKVISION Security System?
If you're having trouble sending emails to QQ or Foxmail, remember that the password needed for QQ account login isn't the usual one. Generate an authorization code via email account ? device ? account ? and use that as the login password.
Why am I unable to send mails to Yahoo from my HIKVISION Security System?
If you cannot send emails to Yahoo, the security level of your mailbox might be too high. Go to your mail account settings and enable 'less secure sign-in'.
What to do if HIKVISION Security System zone is offline?
If a zone is offline, it's likely because the detector reports undervoltage. Replace the detector battery to resolve this.
General| Model | DS-PDTPH-E-WE |
|---|---|
| Category | Security Sensors |
| Wireless Frequency | 868 MHz |
| Communication Range | 1600m (open area) |
| Tamper Protection | Yes |
| Battery Type | CR123A |
| Battery Life | 3 Years |
| Operating Temperature | -10°C to 55°C |
| Operating Humidity | 10% to 90% |
| Material | ABS plastic |
