Need help?Do you have a question about the Hitachi External USB Storage and is the answer not in the manual?
Steps to resolve issues if the hard drive is not recognized by your computer.
Learn what the red indicator light on the drive signifies about its operational state.
Follow these instructions to install the included data backup software on your PC.
Configure and utilize the one-touch button for quick and easy data backups.
Procedure for safely disconnecting the drive in Windows OS via the system tray.
Procedure for safely ejecting the drive on a Mac system from the desktop.
Ensure your operating system is up-to-date to guarantee the drive functions correctly.
Instructions on how to re-download and install the backup software if needed.
Recommendations for the best location to place your drive for performance and longevity.
How to get help through email or the Hitachi website for technical assistance.
Overview of the standard limited warranty provided with the Hitachi storage device.
Information on what the warranty covers, including material defects and workmanship.
Details on conditions and damages that are excluded from warranty coverage.
Clarification of specific items or services not included in the product warranty.
Steps required to initiate and process a warranty service request for the drive.
The official address for shipping the drive to the designated logistics center for service.
Customer duties and agreements concerning machine preparation and access for service.
Information on data security and privacy when returning the machine for service.
Information regarding the use of new or previously installed parts in manufacturing.
Defines the upper limit of Hitachi's liability for various types of damages.
Specifies consequential, incidental, and indirect damages for which Hitachi is not liable.
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