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Hitachi Virtual Storage Platform E Series - User Manual

Hitachi Virtual Storage Platform E Series
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Hitachi Virtual Storage Platform E Series
Hitachi Virtual Storage Platform G130,
G/F350, G/F370, G/F700, G/F900
SVOS RF 9.5.1
SIM Reference Guide
This document describes the service information messages (SIMs) issued by Hitachi Virtual Storage
Platform E series and Hitachi Virtual Storage Platform G130, G/F350, G/F370, G/F700, G/F900, provides
instructions for handling SIMs, and provides lists of the SIM codes for troubleshooting by users and
service personnel.
MK-97HM85023-09
December 2020
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Hitachi Virtual Storage Platform E Series Specifications

General IconGeneral
Storage TypeHybrid Flash Array
Maximum Host Connectivity PortsUp to 64 ports (VSP E990)
Supported ProtocolsFC, FCoE, iSCSI, NVMe-oF
Maximum Cache MemoryUp to 768 GB (VSP E990)
RAID Levels SupportedRAID 5, RAID 6
Data Reduction FeaturesDeduplication, Compression
Data ProtectionSnapshot, Replication
High AvailabilityRedundant components, Non-disruptive upgrades
Management InterfaceGUI, CLI, REST API
Supported Operating SystemsWindows, Linux, VMware
Form FactorRack-mounted
Power SupplyRedundant power supplies
WarrantyVaries by region and model
Drive Types SupportedSSD, SAS HDD
ScalabilityScale-up and scale-out
Host InterfaceFibre Channel (FC), iSCSI, NVMe-oF, FCoE
Cache MemoryUp to 768 GB (VSP E990)

Summary

Preface

Intended audience

Defines the target readers for the document and their expected knowledge.

Product version

Lists the specific product versions covered by this document revision.

Release notes

Advises users to read release notes for updates, requirements, and restrictions.

Document conventions

Typographic conventions

Explains typographic conventions used in the document for clarity and emphasis.

Documentation and Support

Accessing product documentation

Provides URL for accessing product documentation on Hitachi Vantara Support Connect.

Technical support contacts

Guides users on how to get technical support via Hitachi Vantara Support Connect and Community.

Comments

Document feedback

Provides an email address for sending comments and feedback on the document.

Chapter 1: Service Information Message (SIM) overview

Message types

Lists and describes the different types of messages output from storage systems.

Actions to take when a SIM is output

Explains the actions to take when a SIM is output due to system maintenance.

Checking SIM reference codes

Searching for SIM reference codes

Explains how to search for SIM reference codes using the first few digits as keywords.

Handling failures

Describes the two types of SIMs (user-handled and service-handled) and how to address them.

Setting failure notification methods

Notification configuration

Explains how to configure notification methods for SIMs, such as email or Syslog.

Chapter 2: SIM code lists

Columns in the SIM code lists

Describes the columns present in the SIM code list tables, including reference code, failure, and severity.

SIM code list for troubleshooting by users

User-handled SIM codes

Provides a list of SIM codes that require action or restoration by users.

SIM code list for troubleshooting by service personnel

Service-handled SIM codes

Lists SIM codes requiring action by service personnel and instructions for contact.

Obtaining drive box and drive numbers

Procedure to convert reference codes

Explains the procedure to convert hexadecimal reference codes into drive box and drive numbers.

Examples of trap reference codes

Provides examples of trap reference codes and their corresponding drive box and drive numbers.

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