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Frequently Asked Questions
Will the thermostat still work if WiFi connection is lost?
Yes, some features are managed only through the Honeywell Home app and will not
function while the connection is down. The temperature can be adjusted directly at the
thermostat. The thermostat will automatically reconnect to WiFi once the network is
restored.
Will the thermostat work with a Static IP Address Network scheme?
No, the router network needs to be set up for Dynamic Host Control Protocol (DHCP) for
the thermostat to dynamically get an IP address. Consult the router’s manual for set up
instructions.
What WiFi security standards are compatible with the thermostat?
• OPEN • WPA2_AES_PSK • WPA_TKIP_PSK
• WEP_PSK • WPA2_MIXED_PSK
The thermostat is not finding the in home WiFi network.
The thermostat operates in the 2.4GHz range. That may be why the thermostat does not
see the network but the smartphone, which operates in both the 2.4 and 5.0 GHz range,
sees the network. Most routers will broadcast two networks, one SSID on the 5.0 GHz
radio and one SSID on the 2.4 GHz radio.
Can the thermostat be used in a home that does not have WiFi?
The thermostat can work as a basic thermostat without WiFi. The key features, including
location based temperature control, require a WiFi connection.
Is WiFi needed to control ventilation, humidity or dehumidification?
Yes, these features are managed through the Honeywell Home app.
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