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CONSUMER ASSISTANCE
If you are missing parts, need assistance operating your safe, or have questions, we are available to help.
NOTE: Do not contact stores if you have a problem with your safe. Stores will not accept returned
product. Please contact us so we can help.
CONTACT US
PST = Pacific Standard Time (local time in Los Angeles, CA, USA)
International Consumers:
If you need to speak with a consumer assistant and cannot contact us during
the call center hours above, please send an email or leave a telephone message,
including your Name, Telephone Number and the best time for us to contact you
during the Call Back hours noted above and we will make every effort to reach
you and answer any concerns.
Email: LHLPCustomerService@LHLPinc.com
Address: Consumer Assistance Dept.
LH Licensed Products, Inc.
860 East Sandhill Avenue
Carson, CA 90746 USA
Telephone: US/Canada: 1-877-354-5457 (Toll Free)
Mexico: 01-800-288-2872 (Toll Free) - After English voice recording stops, enter
800-860-1677 to complete your call.
Australia: 0011-800-5325-7000 (Toll Free)
Germany/New Zealand: 00-800-5325-7000 (Toll Free)
Other Countries: 2-digit country code-310-323-5722 (Toll Charges Apply)
Call Center Hours
7am-5pm PST, Mon-Fri
Call Back Hours
US/Canada: 7am-5pm PST, Mon-Fri
Other Countries: 7am-8pm PST, Mon-Fri
ORDERING ADDITIONAL OVERRIDE ACCESS KEYS
NOTE: Please contact us for pricing. Terms subject to change without prior notification.
If you lose your Override Access Keys or need to order additional keys, please gather the following
information and contact our Consumer Assistance Department.
1. PROOF OF OWNERSHIP (1 of 2 Options Below)
Sales Receipt & Personal Identification - International Orders Only
• Copy of sales receipt showing Store, Date and Product Description
• Copy of your picture I.D. (Driver’s license, passport, other I.D.)
Product Ownership Verification Form
• If sales receipt is not available, contact us by email or telephone to request a Product
Ownership Verification Form
Contact Information
• Name and mailing address
• Email address (if available)
• Telephone number
• Best time to contact you
Product Information
• Safe Model #
• Safe Serial #
2. CONTACT & PRODUCT INFORMATION
• Telephone: Visa or Mastercard
• Mail: Check or Money Order
3. METHOD OF PAYMENT
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