Honeywell Small SATCOM - Page 67

Table8.FaultPossibleCauses(Cont)
PROBLEMPOSSIBLECAUSESOLUTION
SIMcardnotttedInsertSIMcardinslot
Usesuppliedclass15SIM
SIMstatusnotready
SIMcardinvalid
ContactServiceProvider
InsufcientGPSsatellites
visible
Ensureantennaisoutsidewith
anunobstructedviewofthesky
Positionundetermined
InterferencePreventinterferenceintheGNSS
band
Satelliteblockage
Ensureantennaisoutsidewith
anunobstructedviewofthesky
InterferencePreventinterferenceinSatcom
receiveband
Looseconnectors
CorrectlytorqueRFconnectors
DamagedRFcableReplaceRFcable
Failstoconnectto
network
ComponentfailureContactSupport
Lowsignalquality
Seebelow
LowratestreamingconnectionDisconnectandreconnectto
background
Lowdatarateto
terminal
Networkcontention
Waitforthenetworkshouldadapt
Satellitepartialblockage
Ensureantennaisoutsidewith
anunobstructedviewofthesky
Connectedtosatellitewithlow
elevation
Disconnectandreconnect
InterferencePreventinterferenceinSatcom
receiveband
Looseconnectors
CorrectlytorqueRFconnectors
DamagedRFcableReplaceRFcable
Powersupply
Checkthat28Visbeingsupplied
Lowsignalquality
ComponentfailureContactSupport
Page42
18 Feb 2021
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SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
SMALL SATCOM