To Next PageTo Next PageWhat to do if my Honeywell Small SATCOM fail to connect to the network?
If your Honeywell Security Sensors fail to connect to the network, it could be due to several reasons. First, ensure the antenna is outside with an unobstructed view of the sky to avoid satellite blockage. Prevent interference in the Satcom receive band. Check and correctly torque the RF connectors, and replace the RF cable if it's damaged.
Why is the signal quality low on my Honeywell Security Sensors?
Low signal quality on your Honeywell Security Sensors can be caused by several factors. Ensure the antenna is outside with an unobstructed view of the sky to avoid satellite partial blockage. If connected to a satellite with low elevation, disconnect and reconnect. Prevent interference in the Satcom receive band. Correctly torque any loose RF connectors and replace damaged RF cables. Check that 28V is being supplied.
How to troubleshoot unresponsive Honeywell Small SATCOM Security Sensors?
If your Honeywell Security Sensors are unresponsive for more than 30 seconds, check the SIM status and position. Also, ensure that 28V DC is being supplied and power cycle the terminal.
What causes low data rate from Honeywell Security Sensors terminal?
A low data rate from your Honeywell Security Sensors terminal can occur due to satellite partial blockage, so ensure the antenna is outside with an unobstructed view of the sky. If connected to a satellite with low elevation, disconnect and reconnect. Check for loose connectors and correctly torque the RF connectors, and replace the RF cable if damaged. Disconnect and reconnect to background if there is a low rate streaming connection. Wait for the network to adapt if there is network contention.
Why is the Satcom error LED red on my Honeywell Small SATCOM Security Sensors?
A red Satcom error LED on your Honeywell Security Sensors indicates an error condition. Ensure the antenna is connected. Check the WebUI for more details.
What to do if my Honeywell Security Sensors modem or MCU temperature is too high?
If the modem or MCU temperature is greater than 85°C (185°F) on your Honeywell Security Sensors, increase airflow over the Indoor Unit, mount the Indoor Unit on stand-offs, or increase conductive cooling to address Indoor Unit overheating.
How to fix SIM status not ready on Honeywell Small SATCOM?
If the SIM status is not ready on your Honeywell Security Sensors, insert the SIM card into the slot if it is not fitted. If the SIM card is invalid, use the supplied class 15 SIM.
Why does the Honeywell Small SATCOM Security Sensors Satcom work for a while then stop?
If your Honeywell Security Sensors Satcom works for a while and then stops, it might be due to antenna overheating. Check that the antenna mounting can dissipate the heat from the antenna base plate.
Why is the position undetermined on my Honeywell Small SATCOM?
If the position is undetermined on your Honeywell Security Sensors, ensure the antenna is outside with an unobstructed view of the sky, as the cause may be insufficient GPS satellites visible. Also, prevent interference in the GNSS band.
How to troubleshoot MCU error 0x0C on Honeywell Small SATCOM Security Sensors WebUI?
If you are seeing MCU error code 0x0C on the WebUI of your Honeywell Security Sensors, connect the antenna and swap the RF cable.
General| Category | Security Sensors |
|---|---|
| Brand | Honeywell |
| Product Name | Small SATCOM |
| Manufacturer | Honeywell |
| Communication | SATCOM |
U.S. government export regulations for the items.
Grants a limited, personal, non-transferable license to use materials.
Outlines limitations on selling, renting, leasing, reverse engineering, or modifying materials.
Lists the applicable components for the SATCOM system.
Provides a table of revision numbers and dates.
Details changes made in the current revision and their effectivity.
Explains how to effectively use the manual and its features.
Provides information on how to contact customer support.
Lists and defines acronyms and abbreviations used in the manual.
General information about the Small SATCOM system.
Describes the indoor unit and its functionalities.
Provides a description of the antenna and its characteristics.
Defines the scope of the Inmarsat network description and equipment class.
Overviews the Honeywell SwiftBroadband SATCOM system.
Discusses factors affecting data rate and performance.
General considerations before starting the installation process.
Details the mechanical aspects of installing the system components.
A checklist of steps to validate the installation.
Checks to ensure flight safety and GPS performance after installation.
General overview of the system's operational capabilities.
Details the different modes of operation for the SATCOM system.
Temperature ranges for the antenna.
Temperature ranges for the indoor unit.
Instructions for cleaning the indoor unit and antenna.
Guidelines for yearly inspection of components and cables.
Information on servicing and repairability of the terminal.
Common problems encountered during installation.
Common problems encountered during operation.
General information including reference documents.
Information on FCC and IC licensing for radio transmission.
Instructions for configuring the VPN server on the ground side.
Instructions for configuring the VPN client on the air side.
