SPA WATER MAINTENANCE TROUBLESHOOTING GUIDE
Cloudy Water
Water Odor
Chlorine Odor
Musty Odor
• Dirty filters
• Excessive oils / organic matter
• Improper sanitization
• Suspended particles / organic matter
• Overused or old water
• Excessive organics in water
• Improper sanitization
• Low pH
• Chloramine level too high
• Low pH
• Bacteria or algae growth
• Build-up of oils and dirt
• High pH
• Low sanitizer level
• Low pH
• Low sanitizer level
• Unsanitary water
• Free chlorine level above 5 ppm
• Total alkalinity and/or pH too low
• High iron or copper in source water
• High calcium content in water – total
alkalinity and pH too high
Organic buildup /
scum ring around spa
Algae Growth
Eye Irritation
Skin Irritation / Rash
Stains
Scale
• Clean filters
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH and/or alkalinity to recommended range
• Run jet pump(s) and clean filters
• Drain and refill the spa
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH to recommended range
• Shock spa with sanitizer
• Adjust pH to recommended range
• Shock spa with sanitizer–if problem is visible or persistent, drain, clean and
refill the spa
• Wipe off scum with clean rag – if severe, drain the spa, use a spa surface
and tile cleaner to remove the scum, and refill the spa
• Shock spa with sanitizer and adjust pH
• Shock spa with sanitizer and maintain sanitizer level
• Adjust pH
• Shock spa with sanitizer and maintain sanitizer level
• Shock spa with sanitizer and maintain sanitizer level
• Allow free chlorine level to drop below 5 ppm before spa use
• Adjust total alkalinity and/or pH
• Use a metal deposit inhibitor
• Adjust total alkalinity and pH – if scale requires removal, drain the spa,
scrub off the scale, refill the spa and balance the water
Problem Probable causes Solutions
Page 67
GENERAL OPERATION TROUBLESHOOTING GUIDE
Entire spa is inoperative
Spa does not heat; jets
and light operate
(Ready, and Power
indicators are blinking)
Jets weak or surging
Light inoperative
• Power failure
• GFCI tripped
• Heater high-limit thermostat tripped
• Spa lock activated
• Integrated pressure switch open
• Circulation pump thermal cut-off tripped
• Spa water level too low
• Filters clogged
• Comfort Control
®
lever closed
• Spa lock activated
• Light wiring or assembly is faulty
• Comfort Control valves closed
• Filters clogged
• Heater high-limit thermostat tripped
• Temperature sensor problem
Moto-Massage
®
jet
inoperative or erratic
Power indicator blinking
(Entire spa inoperative)
Ready indicator blinking
• Check power source
• Reset GFCI; call for service if it will not reset
• Disconnect power for at least thirty seconds to reset heater high limit. If it
will not reset, check for clogged filters. If tripping continues, call for service.
• Deactivate spa lock
• Check for clogged filters. Integrated pressure switch will reset when the
flow of water through the heater has been restored. Call for service if the
heater trips frequently.
• Check for clogged filters or air locks in plumbing. Disconnect power to the
spa, allow circulation pump to cool. Circulation pump thermal cut-off will
reset when pump has cooled and power is reapplied. Call for service if
circulation pump thermal cut-off trips frequently.
• Add water
• Clean filters
• Open Comfort Control lever
• Deactivate spa lock
• Replace light assembly
• Open Comfort Control levers
• Clean filters
• Disconnect power for at least thirty seconds to reset heater high limit. If it
will not reset, check for clogged filters. If tripping continues, call for service.
• Disconnect power for at least thirty seconds. If blinking continues, call for
service.
Problem Probable causes Solutions
TROUBLESHOOTING
Should you experience any problem whatsoever, do not hesitate to contact your authorized Hot Spring
®
dealer. Here are some tips to help you to
diagnose and rectify some more common sources of trouble yourself, if you choose to do so.
Service Information
To Next Page
Loading...
Need help?
General