3. Click Support Ticket under Maintenance Tasks.
The Support Ticket window opens.
4. Right-click Download Support Ticket package.
5. Select Save Target As.
The name of a zip file is displayed in the File name box.
6. Click Save.
7. Click Close.
8. Click Finish.
NOTE: Some versions of Internet Explorer will not download support tickets with a file size greater
than 2 GB. VLS systems that are large or have been running a long time may generate larger
support tickets. If you try to create a support ticket in Internet Explorer and it displays a blank page,
use another browser such as Firefox. Firefox will download larger support tickets but may have a
delay of several minutes before allowing you to save the file.
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