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HP 12000 - Clearing the Hardware Compression Faults; Trace Log Files; Viewing Trace Log Files; Saving a Trace Log File

HP 12000
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7. The Time, Day of Week, and Day of Month lists appear based on the frequency you selected.
For example, if you select Weekly, you can then set the Time and Day of Week you want the
reports to run.
8. Select Add. The system will run the report and email it to you at the next opportunity based
on your settings.
9. Repeat the steps above to receive multiple reports.
Clearing the Hardware Compression Faults
If the VLS node is showing a hardware compression status that you think is incorrect, or if you want
to verify the status shown, you can force a rescan of the node.
From Command View VLS:
1. On the System tab, expand Chassis in the navigation tree.
2. Expand Nodes.
3. Select the node of interest in the navigation tree.
4. On the task bar, select Clear Faults.
5. The screen refreshes and the correct status is displayed. (If the status does not change, it was
already correct.) Any incorrect fault notifications are cleared from the Notifications tab.
Trace Log Files
You can view the current diagnostic VLS trace log files for troubleshooting purposes. You can also
save one or more of the trace log files to external text files, or to a single zip file to create a support
ticket.
Viewing Trace Log Files
You can view the current diagnostic VLS trace log files. From Command View VLS:
1. Click the System tab.
2. Select Chassis in the navigation tree.
3. Click Log Viewer under Maintenance Tasks.
The Log Viewer window opens.
4. Click the trace log file that you want to view.
The contents of the trace log file opens.
Saving a Trace Log File
You can save a trace log file to an external file. From Command View VLS:
1. Click the System tab.
2. Select Chassis in the navigation tree.
3. Click Log Viewer under Maintenance Tasks.
The Log Viewer window opens.
4. Right-click the trace log file from the list and select Save Target As.
5. Enter a name for the file and click Save.
Creating a Support Ticket
You can save all the current diagnostic VLS trace log files to a single zipped file to create a support
ticket. From Command View VLS:
1. Click the System tab.
2. Select Chassis in the navigation tree.
Clearing the Hardware Compression Faults 133

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