Packaging and transporting guidelines ..........................................................................................................................29
Accessing support information .......................................................................................................................................29
5 Removal and replacement procedures for authorized service provider parts...................................................................32
Component replacement procedures..............................................................................................................................32
Preparation for disassembly ...................................................................................................................................32
Computer feet..........................................................................................................................................................32
Bottom cover............................................................................................................................................................33
Battery .....................................................................................................................................................................35
Hard drive.................................................................................................................................................................35
WLAN module...........................................................................................................................................................37
Memory module.......................................................................................................................................................39
Solid-state drive ......................................................................................................................................................40
Speakers...................................................................................................................................................................41
Power connector ......................................................................................................................................................42
Touchpad click board ...............................................................................................................................................43
Touchpad..................................................................................................................................................................44
USB/power button board.........................................................................................................................................45
Fan............................................................................................................................................................................46
System board ...........................................................................................................................................................47
Heat sink assembly ..................................................................................................................................................49
Display assembly .....................................................................................................................................................51
Top cover with keyboard..........................................................................................................................................58
6
Using Setup Utility (BIOS) ....................................................................................................................................................59
Starting Setup Utility (BIOS) ............................................................................................................................................59
Updating Setup Utility (BIOS) ..........................................................................................................................................59
Determining the BIOS version .................................................................................................................................59
Preparing for a BIOS update ....................................................................................................................................60
Downloading a BIOS update ............................................................................................................................60
Installing a BIOS update...................................................................................................................................60
7 Backing up, restoring, and recovering .................................................................................................................................62
Backing up information and creating recovery media ....................................................................................................62
Using Windows tools for backing up .......................................................................................................................62
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................62
Restoring and recovering your system............................................................................................................................62
Creating a system restore .......................................................................................................................................63
Restoring and recovery methods ............................................................................................................................63
Recovering using HP Recovery media .....................................................................................................................63
Changing the computer boot order .........................................................................................................................64
Using HP Sure Recover (select products only).........................................................................................................64
8
Using HP PC Hardware Diagnostics .....................................................................................................................................65
Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................65
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ............................................................65
Accessing HP PC Hardware Diagnostics Windows...................................................................................................65
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
..............................................65
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