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HP Chromebook 11A G8 Education Edition Service Manual

HP Chromebook 11A G8 Education Edition
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Maintenance and Service Guide
HP Chromebook 11A G8 Education Edition
IMPORTANT! This document is intended for
HP authorized service providers only.

Table of Contents

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HP Chromebook 11A G8 Education Edition Specifications

General IconGeneral
Storage32 GB eMMC
Operating SystemChrome OS
ProcessorAMD A4-9120C
RAM4 GB
Display11.6-inch HD (1366 x 768)
Weight1.36 kg
PortsUSB Type-C, USB Type-A, headphone/microphone combo
WirelessWi-Fi 5, Bluetooth 4.2

Summary

Product Description

HP Chromebook 11A G8 Education Edition

Identifies the specific model of the Chromebook covered by the guide.

Components

Right Side Components

Details the audio jack, memory card reader, USB ports, and battery light on the right.

Left Side Components

Describes the security cable slot and USB Type-C ports on the left side.

Display Assembly Components

Identifies WLAN antennas, camera light, camera, and microphone on the display.

Keyboard Area and Touchpad

Explains the keyboard layout and the function of the touchpad.

Bottom Components

Describes the speaker vents on the bottom of the computer for cooling.

Service Label Information

Explains the location and components of the computer's service label.

Illustrated Parts Catalog

Computer Major Components

Visual guide to the main internal parts of the computer.

Display Components

Lists and illustrates spare parts for the display assembly.

Miscellaneous Parts

Lists accessories like AC adapters, cables, and kits.

Removal and Replacement Procedures Preliminary Requirements

Tools Required for Service

Lists the necessary tools for performing component removal and replacement.

Service Considerations

Important notes on handling parts, screws, and the workspace.

Electrostatic Discharge (ESD) Precautions

Details the risks of ESD and how to prevent damage to components.

Packaging and Transporting Guidelines

Grounding guidelines for safe handling during packaging and transport.

Workstation and Equipment Guidelines

Recommendations for setting up an ESD-safe workstation and using grounding equipment.

Removal and Replacement Procedures

Keyboard/Top Cover Replacement

Step-by-step instructions to remove and replace the keyboard/top cover assembly.

Battery Replacement

Detailed procedure for safely removing and installing the computer battery.

System Board Replacement

Instructions for removing and installing the main system board.

Display Assembly Replacement

Steps for removing and replacing the entire display assembly.

Backing Up, Restoring, and Recovering

Backing Up Data and Creating Recovery Media

Guides on backing up personal information and creating recovery media.

System Restoring and Recovery

How to restore the computer to a previous state or recover the OS.

Using HP PC Hardware Diagnostics

HP PC Hardware Diagnostics Windows

Instructions for using HP PC Hardware Diagnostics within the Windows OS.

HP PC Hardware Diagnostics UEFI

Steps to perform hardware diagnostics using the UEFI environment.

Specifications

Computer Specifications

Details on dimensions, weight, input power, and operating conditions.

Backing Up, Resetting, and Recovering

Backing Up Data

How to back up your data to external storage or cloud services.

Resetting the Computer

Steps to perform a factory reset of the Chrome device.

Recovering the Operating System

How to reinstall the OS and restore factory settings using recovery media.

Statement of Memory Volatility

BIOS Settings Restoration

Procedures to reset BIOS settings to their original factory state.

Nonvolatile Memory Usage

Explains different types of nonvolatile memory and their purposes.

Power Cord Set Requirements

General Power Cord Requirements

Specifies requirements for power cord length, approval, and connectors.

Country-Specific Power Cord Requirements

Lists accredited agencies and notes for power cords in various countries.

Recycling

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