Control-panel messages
NOTE: Not every product error produces a control-panel message. Some errors display only in the
error log. To view the error-log-only messages and possible solutions, see
Event-log-only messages
on page 279.
Table 7-12 Control-panel messages
Control panel message Event log error message Description Recommended action
10.000X Supply Memory Error A specific print cartridge has an
e-label error.
"X" indicates the cartridge.
●
0=black
●
1=cyan
●
2=magenta
●
3=yellow
Remove and reinstall the print
cartridge.
Turn off and then turn on the
product.
If the problem is not solved,
replace the cartridge.
10.100X Supply Memory Error A specific print cartridge has a
faulty or missing e-label.
"X" indicates the cartridge.
●
0=black
●
1=cyan
●
2=magenta
●
3=yellow
Check the e-label. If it is broken
or damaged, replace the
cartridge.
Verify that the cartridge is
installed in the correct location.
Reinstall the print cartridge.
Turn off and then turn on the
product.
If the error is with a color
cartridge, try swapping it with a
different color cartridge in the
tray. If the same message
appears, then there is an engine
problem. If a different 10.100X
message appears, replace the
cartridge.
If the problem is not solved,
replace the print-cartridge
drawer.
If the error persists, replace the
DC controller.
49 Error
Turn off then on
The product has experienced an
embedded firmware error. Under
most conditions, the product will
power cycle automatically.
Turn off the power by using the
power switch, wait at least
30 seconds, and then turn on the
power and wait for the product to
initialize.
If the error persists, perform an
NVRAM initialization.
If the error persists, update the
firmware.
If the error persists, replace the
formatter.
ENWW Control-panel messages 257
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