Control panel message Event log error message Description Recommended action
Resend upgrade An attempted firmware upgrade
has failed.
1. Re-download the firmware
update package from
www.hp.com/support/
CM2320series.
2. Install the new firmware
update package. See
Firmware updates
on page 79.
If the error persists, replace the
DC controller.
Scanner error #, Turn off then
on
The product has experienced an
error in the scanner sub-
assembly area.
Turn off the power by using the
power switch, wait at least
30 seconds, and then turn on the
power and wait for the product to
initialize.
If the error persists, verify that all
formatter connectors are firmly
connected.
If the error persists, replace the
scanner assembly.
If the error persists, replace the
formatter.
Scanner reserved for PC scan A computer is using the product
to create a scan.
Wait until the computer scan has
finished, or cancel the scan from
the computer software, or press
Cancel
.
Scanning error Cannot
connect
The product cannot transmit scan
information to a computer.
If this is a persistent error, turn the
product off, and then turn it on.
Also, turn the computer off, and
then turn it on.
Verify that the connection cable is
not loose or damaged. Replace
the cable if necessary, and try the
scan again.
Verify that the computer prints in
order to confirm a working USB or
network connection.
Verify that the scan-to destination
folder or software program path is
correct.
Remove and then reinstall the
software program.
If the error persists, replace the
formatter.
Settings cleared The product has cleared job
settings.
Re-enter any appropriate job
settings.
Table 7-12 Control-panel messages (continued)
ENWW Control-panel messages 275
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