Clean the fuser .................................................................................................................. 32
4 Solve problems
Solve general problems ...................................................................................................................... 34
Troubleshooting checklist .................................................................................................. 34
Factors that affect product performance ............................................................................ 35
Print the configuration page ............................................................................................................... 36
Control-panel message types ............................................................................................................. 37
Control-panel messages .................................................................................................................... 37
Common causes of jams .................................................................................................................... 38
Understand lights on the formatter ..................................................................................................... 39
Formatter connectivity LED ............................................................................................... 39
Heartbeat LED ................................................................................................................... 41
HP Jetdirect LEDs ............................................................................................................. 42
Correct print quality and copy quality problems ................................................................................. 43
Example print quality problems .......................................................................................... 43
Repetitive defects ruler ...................................................................................................... 44
Overhead transparency defects ......................................................................................... 45
Print-quality problems associated with the environment .................................................... 45
Print quality problems associated with jams ...................................................................... 45
Optimize and improve image quality .................................................................................. 45
Calibrate the product ......................................................................................... 45
Print-quality-troubleshooting pages ................................................................... 46
Solve performance problems ............................................................................................................. 47
Solve fax problems ............................................................................................................................. 48
Solve e-mail problems ........................................................................................................................ 48
Validate the SMTP gateway address ................................................................................. 48
Validate the LDAP gateway address ................................................................................. 48
Solve connectivity problems ............................................................................................................... 49
Solve direct-connect problems .......................................................................................... 49
Solve network problems .................................................................................................... 49
Product software problems ................................................................................................................. 51
Solve common Windows problems ................................................................................................... 52
Solve common Macintosh problems .................................................................................................. 53
Appendix A Supplies and accessories
Order parts, accessories, and supplies .............................................................................................. 58
Part numbers ...................................................................................................................................... 58
Accessories ....................................................................................................................... 58
Print cartridges and toner collection unit ............................................................................ 58
Memory .............................................................................................................................. 59
Cables and interfaces ........................................................................................................ 59
Maintenance kits ................................................................................................................ 59
iv ENWW
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