D–12 437804-001 Service Reference Guide, dc5700
Troubleshooting Without Diagnostics
Nonsystem disk/NTLDR
missing message
(continued)
System is trying to start
from the hard drive, but
the hard drive may have
been damaged.
1. Insert a bootable diskette into
the diskette drive and restart the
computer.
2. Check hard drive format using
fdisk:
If NTFS formatting, use a third
party reader to evaluate the
drive.
If FAT32 formatting, the hard
drive cannot be accessed.
System files missing or
not properly installed.
1. Insert a bootable system diskette
and restart.
2. Check hard drive format using
fdisk:
If NTFS formatting, use a third
party reader to evaluate the
drive.
If FAT32 formatting, the hard
drive cannot be accessed.
3. Install system files for the
appropriate operating system.
Hard drive boot
disabled in Computer
Setup.
Run the Computer Setup utility and
enable the hard drive entry in the
Storage > Boot Order list.
Bootable hard drive is
not attached as first in a
multi-hard drive
configuration.
If attempting to boot from a hard
drive, ensure it is attached to system
board connector labeled P60
SATA 0.
Bootable hard drive's
controller is not listed
first in the Boot Order.
Run the Computer Setup utility and
select Storage > Boot Order
and ensure the bootable hard
drive's controller is listed
immediately under the Hard Drive
entry.
Computer will not boot
from hard drive.
The device is attached
to a SATA port that has
been disabled in
Computer Setup.
Run the Computer Setup utility and
ensure the device's SATA port is
enabled in Storage > Storage
Options.
Legacy operating
system does not support
boot devices attached
to SATA4 or SATA5
ports.
Connect boot devices to SATA0 or
SATA1 ports.
Boot order is not
correct.
Run the Computer Setup utility and
change boot sequence in Storage
> Boot Order.
Solving Hard Drive Problems (Continued)
Problem Cause Solution
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