18 www.hp.com HP ProtectTools Embedded Security Guide
HP ProtectTools Embedded Security
Troubleshooting
My Embedded Security is not working. What should I do?
1. Right-click the HP ProtectTools icon in the system tray, then
left-click Manage Embedded Security.
2. Click Embedded Security > Info > Self Test.
Also check under Embedded Security State, Chip, Owner and
User.
I restored my system after a crash. What should I do now?
Ä
CAUTION: In most cases, the IT System Administrator performs this
procedure. Permanent data loss can result if the procedure is not
performed properly.
To recover data after replacement of the ProtectTools chip, you must
have the following:
■ SPEmRecToken.xml-the Emergency Recovery Token Key
■ SPEmRecArchive.xml-hidden folder, default location:
C:\Documents and Settings\All Users\Application
Data\Infineon\TPM Software\Recovery Archive
■ ProtectTools passwords
❏ Supervisor
❏ Take Ownership
❏ Emergency Recovery Token
❏ Basic User
1. Turn on or restart the computer. If you are in Microsoft Windows,
click Start > Shut Down > Restart.
2. As soon as the command prompt Press any key to enter TPM
Configuration appears, press a key.
3. Enter the supervisor password and press
Enter.
4. Press
C to clear the TPM chip.
5. Press
Y to confirm.
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