Continuable and Non-Continuable Error Codes 113
System Error Codes
SE Code: 79:03 - Generic firmware error I
Problem Description:
Generic Firmware error.
Corrective Action:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the
power cord and power On the Printer.
• Check that the Printer has the latest firmware version, if not, update the firmware to the latest version.
SE Code: 79:04 - Generic firmware error II
Problem Description:
Generic Firmware error.
Corrective Action:
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the
power cord and power On the Printer.
• Check that the Printer has the latest Firmware version, if not, update the firmware to the latest
version.
• Try using different selections in the RIP to print the image.
• For more detailed information on troubleshooting the 79:04 system error refer to ⇒Page 65.
SE Code: 81:01 - Problem with the Media Drive
Problem Description:
Paper servo shutdown.
Corrective Action:
• If the media is nearing the end of the roll, check the remaining media is not strongly glued to the
media core.
• Open the Window, observing all safety procedures check for any visible obstacles restricting the
movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the
Pinchwheels (using the Media Lever) and clear the obstruction.
• Check the performance of the rewinder system as it may also cause a servo shutdown.
• Perform the Drive Roller service test⇒ Page 135.
• If the error continues, replace the Media Axis Motor ⇒ Page 422.
SE Code: 81:03 - Problem with setting the encoder position
Problem Description:
It was impossible to correctly stop the servo before setting the encoder position.
Corrective Action:
• Open the Window observing all safety procedures and check for any visible obstacles restricting the
movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the
Pinchwheels (using the Media Lever) and clear the obstruction.
• Perform the Substrate Path service test ⇒ Page 133.
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