35
Troubleshooting
2 Troubleshooting
• Troubleshooting the printer.................................................................................................36
• Printer Education and Training ....................................................................................36
• Firmware upgrade.....................................................................................................36
• Troubleshooting system error codes .....................................................................................36
• Performing a service test on a failed assembly ......................................................................36
• Performing the necessary service calibrations .......................................................................37
• Solving print quality problems ............................................................................................37
• The printer does not power on............................................................................................37
• The printer continuously rejects printheads............................................................................37
• Cover sensors are not working .......................................................................................... 38
• The line sensor has problems detecting media ..................................................................... 38
• Troubleshooting Media Jams/Printhead Crashes.................................................................. 38
• Troubleshooting shutdowns ................................................................................................39
• Vacuum suction much lower at high altitudes ....................................................................... 40
• Banding due to ink cartridge replacement while printing ...................................................... 40
• Troubleshooting a failure with the take-up reel (TUR) ..............................................................41
• Using the buzzer at power-up for troubleshooting problems................................................... 43
• Using the Power-up Sequence to Troubleshoot...................................................................... 44
• Troubleshooting OMAS problem........................................................................................ 46
• Using the Power Switch LEDs to Troubleshoot ....................................................................... 48
• Using the PCA LEDs to Troubleshoot ................................................................................... 48
• Where to check the power fuses .........................................................................................53
• Checking the resistance values .......................................................................................... 54
• How to troubleshoot the 79:04 System Error.........................................................................65