The paper has jammed in the stacker ............................................................................................................... 176
The printer reports unexpectedly that the stacker is full ................................................................................ 176
The printer displays out of paper when paper is available .............................................................................. 176
Prints do not fall neatly into the basket ........................................................................................................... 176
The print remains in the printer after printing has completed ........................................................................ 177
The cutter does not cut well .............................................................................................................................. 177
The roll is loose on the spindle ......................................................................................................................... 177
20 Troubleshooting print-quality issues ........................................................................................................ 178
General advice ................................................................................................................................................... 180
Print-quality troubleshooting wizard ............................................................................................................... 180
Recalibrate the paper advance ......................................................................................................................... 180
Horizontal lines across the image (banding) .................................................................................................... 182
Lines are too thick, too thin or missing ............................................................................................................. 183
Lines appear stepped or jagged ........................................................................................................................ 184
Lines print double or in the wrong colors ......................................................................................................... 184
Lines are discontinuous ..................................................................................................................................... 185
Lines are blurred ................................................................................................................................................ 185
Line lengths are inaccurate ............................................................................................................................... 186
The whole image is blurry or grainy .................................................................................................................. 186
The paper is not flat .......................................................................................................................................... 187
The print is scuffed or scratched ....................................................................................................................... 187
Ink marks on the paper ..................................................................................................................................... 188
Black ink comes off when you touch the print .................................................................................................. 188
Edges of objects are stepped or not sharp ....................................................................................................... 189
Edges of objects are darker than expected ...................................................................................................... 189
Horizontal lines at the end of a cut sheet print ................................................................................................ 189
Vertical bands of different colors ..................................................................................................................... 189
White spots on the print .................................................................................................................................... 190
Colors are inaccurate ......................................................................................................................................... 190
Colors are fading ............................................................................................................................................... 191
The image is incomplete (clipped at the bottom) ............................................................................................. 191
The image is clipped .......................................................................................................................................... 191
Some objects are missing from the printed image ........................................................................................... 192
A PDF file is clipped or objects are missing ....................................................................................................... 192
The Image Diagnostics Print ............................................................................................................................. 192
If you still have a problem ................................................................................................................................. 194
21 Troubleshooting scanner issues ................................................................................................................ 196
Cannot access the network folder or HP Designjet SmartStream (if installed as an accessory) .................... 196
Scanning to file is slow ...................................................................................................................................... 196
ENWW vii
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