22 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so, please
follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response, or if
the recommended action does not seem to solve the problem, contact HP Support. See Contact HP Support
on page 195.
Table 22-1 Text messages
Message Recommendation
[Color] cartridge is very low on ink Ensure that you have a new cartridge of the same color ready.
Depleted cartridges must be replaced to resume printing Replace the cartridges as needed. See Replace an ink cartridge
on page 99.
One or more cartridges appear to be missing or damaged Insert cartridges of the correct color as needed. See Replace an
ink cartridge on page 99.
Paper jam See the User guide or follow the front panel instructions.
Paper width is smaller than the minimum size supported by the
selected paper source. Load cancelled.
Remove the paper and load paper of the correct size.
Loaded paper is too wide. Manual unload required. Remove the paper manually and load paper of the correct size.
Paper too far from lateral load line. Please try again. Remove and reload the paper.
Please manually unload roll paper and try again. Rewind the roll manually.
Single sheet is loaded with too much skew. Touch Eject to unload
paper.
Remove and reload the paper.
The current job has been cancelled because the roll is out of
paper. Load the roll and send the job again.
Load a new roll.
You are printing a multipage job. Load another sheet to continue
printing or cancel the job.
Load another single sheet.
Multi-sheet tray is out of paper. Load paper in multi-sheet tray
and touch OK to continue printing or cancel the job.
Load paper into the multi-sheet tray.
End of roll has been reached. It is not possible to load the roll. Load a new roll.
Missing or failed printhead. Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead. See
Replace the printhead on page 104.
NOTE: The error message does not permit returning to the
home screen to start the printhead replacement. Instead, touch
Show more.
Relled or depleted cartridge detected Check the cartridge.
There is not enough ink in the installed cartridges to complete the
start-up routine. Replace indicated cartridges.
A new printhead has been inserted without a new set of ink
cartridges. Replace the cartridges not marked as new. See
Replace an ink cartridge on page 99.
ENWW 191
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