10 Maintaining the printer ............................................................................................................................. 115
Check printer status ......................................................................................................................... 116
Clean the exterior of the printer ........................................................................................................ 116
Replace the cutter ............................................................................................................................ 116
Maintain the ink cartridges ............................................................................................................... 120
Move or store the printer .................................................................................................................. 120
Update the firmware ......................................................................................................................... 121
Update the software ......................................................................................................................... 122
Change the battery ........................................................................................................................... 122
Printer maintenance kits ................................................................................................................... 122
11 Accessories ............................................................................................................................................... 123
How to order supplies and accessories ............................................................................................ 124
Order ink supplies ............................................................................................................ 124
Order paper ..................................................................................................................... 125
Non-recommended paper types ...................................................................... 130
Order accessories ............................................................................................................ 130
12 Troubleshooting paper issues ................................................................................................................. 132
The paper cannot be loaded successfully ........................................................................................ 133
Unsuccessful roll load ...................................................................................................... 133
Unsuccessful sheet load .................................................................................................. 134
Paper loading error messages ......................................................................................... 134
The paper type is not in the driver .................................................................................................... 134
Black ink is easily removed when touched ...................................................................... 135
After printing, the paper has wrinkles or there is too much ink ........................................ 135
The paper has jammed .................................................................................................................... 136
Prints do not fall neatly into the basket ............................................................................................. 138
The sheet stays in the printer when the print has been completed .................................................. 138
The paper is cut when the print has been completed ....................................................................... 139
The cutter does not cut well ............................................................................................................. 139
The roll is loose on the spindle ......................................................................................................... 139
A strip stays on the output tray and generates jams ........................................................................ 139
Recalibrate the paper advance ........................................................................................................ 139
Recalibrating the paper advance procedure .................................................................... 140
Return to default calibration ............................................................................................. 140
13 Troubleshooting print-quality issues ...................................................................................................... 141
General advice ................................................................................................................................. 142
Print quality troubleshooting wizard .................................................................................................. 142
Horizontal lines across the image (banding) .................................................................................... 143
The whole image is blurry or grainy ................................................................................................. 144
The paper is not flat .......................................................................................................................... 144
The print is scuffed or scratched ...................................................................................................... 145
Ink marks on the paper ..................................................................................................................... 145
Horizontal smears on the front of coated paper ............................................................... 145
ENWW vii
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