Ink marks on the back of the paper ................................................................................. 146
Vertical dotted or dashed lines on the print ...................................................................................... 146
Vertical continuous lines on the print ................................................................................................ 147
Black ink comes off when you touch the print .................................................................................. 147
Edges of objects are stepped or not sharp ....................................................................................... 147
Edges of objects are darker than expected ...................................................................................... 148
Bronzing ........................................................................................................................................... 148
Horizontal lines at the end of a cut sheet print ................................................................................. 148
Vertical lines of different colors ........................................................................................................ 148
White spots on the print .................................................................................................................... 149
Colors are inaccurate ....................................................................................................................... 149
Color accuracy using EPS or PDF images in page layout applications ........................... 150
The image is incomplete (clipped at the bottom) .............................................................................. 150
The image is clipped ........................................................................................................................ 150
Some objects are missing from the printed image ........................................................................... 151
Lines are too thick, too thin or missing ............................................................................................. 152
Lines appear stepped or jagged ....................................................................................................... 152
Lines print double or in the wrong colors .......................................................................................... 153
Lines are discontinuous .................................................................................................................... 153
Lines are blurred .............................................................................................................................. 154
The Image Diagnostics Print ............................................................................................................ 155
Corrective action .............................................................................................................. 156
If you still have a problem ................................................................................................................. 157
14 Troubleshooting ink cartridge and printhead issues ............................................................................ 158
Cannot insert an ink cartridge .......................................................................................................... 159
Ink cartridge status messages .......................................................................................................... 159
Cannot insert a printhead ................................................................................................................. 159
The front-panel display recommends reseating or replacing a printhead ........................................ 160
Clean the printheads ........................................................................................................................ 160
Clean the printhead drop detector .................................................................................................... 161
Align the printheads .......................................................................................................................... 164
Reinsert printheads procedure ........................................................................................ 164
Image Quality Maintenance menu procedure .................................................................. 165
Scanning errors during alignment .................................................................................... 165
Printhead status messages .............................................................................................................. 165
15 Troubleshooting general printer issues ................................................................................................. 167
The printer does not print ................................................................................................................. 168
The printer seems slow .................................................................................................................... 168
Communication failures between computer and printer ................................................................... 169
Cannot access the HP Utility ............................................................................................................ 169
Some Color Center options are unavailable ..................................................................................... 169
Cannot access the Embedded Web Server ..................................................................................... 170
Automatic file system check ............................................................................................................. 170
No output when printing from Microsoft Visio 2003 .......................................................................... 171
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