Solid-state drive...............................................................................................................................................................................................................69
8 Removal and replacement procedures for authorized service provider parts..................................................................................74
Component replacement procedures ........................................................................................................................................................................74
Preparation for disassembly...................................................................................................................................................................................74
Battery.....................................................................................................................................................................................................................................74
Speakers................................................................................................................................................................................................................................76
Fingerprint reader board............................................................................................................................................................................................77
Fan..............................................................................................................................................................................................................................................78
I/O board................................................................................................................................................................................................................................ 79
NFC module ........................................................................................................................................................................................................................80
Smart card reader ..........................................................................................................................................................................................................81
Touchpad ..............................................................................................................................................................................................................................83
Heat sink ...............................................................................................................................................................................................................................84
System board ....................................................................................................................................................................................................................85
Display assembly............................................................................................................................................................................................................88
Top cover with keyboard ............................................................................................................................................................................................95
9 Backing up, restoring, and recovering...............................................................................................................................................................................97
Backing up information and creating recovery media....................................................................................................................................97
Using Windows tools for backing up..................................................................................................................................................................97
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)..........................97
Restoring and recovering your system.......................................................................................................................................................................97
Creating a system restore ......................................................................................................................................................................................98
Restoring and recovery methods.......................................................................................................................................................................98
Recovering using HP Recovery media............................................................................................................................................................98
Changing the computer boot order ..................................................................................................................................................................99
Using HP Sure Recover (select products only)..........................................................................................................................................99
10 Computer Setup (BIOS), TPM, and HP Sure Start ................................................................................................................................................100
Using Computer Setup ........................................................................................................................................................................................................100
Navigating and selecting in Computer Setup ........................................................................................................................................100
Restoring factory settings in Computer Setup.......................................................................................................................................100
Updating the BIOS ........................................................................................................................................................................................................101
Determining the BIOS version ..................................................................................................................................................................101
Preparing for a BIOS update......................................................................................................................................................................101
Downloading a BIOS update..........................................................................................................................................................102
Installing a BIOS update....................................................................................................................................................................102
Changing the boot order using the f9 prompt ........................................................................................................................................102
TPM BIOS settings (select products only) ............................................................................................................................................................103
Using HP Sure Start (select products only)...........................................................................................................................................................103
11 Using HP PC Hardware Diagnostics...............................................................................................................................................................................104
Using HP PC Hardware Diagnostics Windows (select products only)..............................................................................................104
Using an HP PC Hardware Diagnostics Windows hardware failure ID code.....................................................................104
Accessing HP PC Hardware Diagnostics Windows............................................................................................................................104
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant...............................................104
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)..........105
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