3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Bottom
on page 16 for battery removal instructions.
Item Description Function
(1) Product name This is the product name affixed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
each product.
(3) Part number/Product number (p/n) This number provides specific information about
the product's hardware components. The part number
helps a service technician to determine what components
and parts are needed.
(4) Warranty period This number describes the duration of the warranty period
for the computer.
(5) Model description This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
Service tag 17
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