Memory module ................................................................................................................................ 38
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 39
Component replacement procedures ................................................................................................................. 39
Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 39
NFC board .......................................................................................................................................... 40
Keyboard ........................................................................................................................................... 41
Bottom cover ..................................................................................................................................... 44
Speakers ............................................................................................................................................ 47
Power button board .......................................................................................................................... 48
RTC battery ........................................................................................................................................ 49
System board .................................................................................................................................... 50
Fan/heat sink assembly .................................................................................................................... 53
Hinge cover ........................................................................................................................................ 55
Display assembly .............................................................................................................................. 56
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ........................................................................ 58
Using Computer Setup ......................................................................................................................................... 58
Starting Computer Setup .................................................................................................................. 58
Navigating and selecting in Computer Setup ................................................................................... 59
Restoring factory settings in Computer Setup ................................................................................. 59
Updating the BIOS ............................................................................................................................. 60
Determining the BIOS ..................................................................................................... 60
Downloading a BIOS update ........................................................................................... 60
Changing the boot order using the f9 prompt .................................................................................. 61
TPM BIOS settings (select products only) ........................................................................................................... 62
Using HP Sure Start (select products only) ......................................................................................................... 62
8 HP PC Hardware Diagnostics (UEFI) – Windows 10 ........................................................................................... 63
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 64
9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8 ................................... 65
Using Computer Setup ......................................................................................................................................... 65
Starting Computer Setup .................................................................................................................. 65
Navigating and selecting in Computer Setup ................................................................................... 65
Restoring factory settings in Computer Setup ................................................................................. 66
Updating the BIOS ............................................................................................................................. 67
Determining the BIOS version ........................................................................................ 67
Downloading a BIOS update ........................................................................................... 67
Using MultiBoot ................................................................................................................................................... 68
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