2 Technical support
Contacting support
To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also
nd information on how to contact HP and open a support case.
Preparing to call technical support
If you can not solve a problem, you may need to call technical support. Have the following information
available when you call:
● If the product is connected to an HP POS computer, provide the serial number of the POS computer
● Purchase date on invoice
● The spares part number located on the product
● Condition under which the problem occurred
● Error messages received
● Hardware conguration
● Name and version of the hardware and software you are using
Contacting support 7
To Previous Page
